Customer service representatives are your first line of communication with your customers. Keep them trained on the products and the business organization. This improves their knowledge and skillsets, but also boosts confidence and morale as they feel motivated and engaged to do the best job possible.
When customers have a question or problem, they contact customer service. Knowledgeable Customer Service Representatives show the customer they made the correct decision to purchase from you. A satisfied customer will improve sales and revenue as they tend to purchase more leading to increased loyalty.
The more your customers purchase from you, the better your revenue and profitability. Your organization becomes the ‘go to’ source. Satisfied customers tell their colleagues how they depend on your company for training and professionalism. This improves your reputation and standing. You get new customers by referral and become an authority.
Your customer service team is the first level of communication for your customers. By providing expert product knowledge and customer service skills training on-demand, give the team the tools they need for customer success. With our learning object repository and template-based content development, your product team can create and update content rapidly.
By offering multiple learning types, including eLearning courseware, reinforcement through spaced repetition, or just-in-time knowledge base of byte-size learning, videos, documents, web-pages, and webinars, you can satisfy different learning needs. Social learning ensures the customer service team has access to your product and engineering experts for quick problem resolution.
Much more than course completion tracking, our learning analytics engine tracks all learning activities and user actions. Analyze the data to provide insights about skill gaps at individual and team levels. A configurable dashboard lets you run reports to answer key questions. Easily change what you track to give you the quantitative information you need.