Clinical Intelligence Platform for PT & OT | Instancy<\/title>\r\n<meta name=\"description\" content=\"Instancy's clinical intelligence platform gives PT, OT and mental health clinics ambient SOAP notes, RTM billing, HEP and portal automation alongside any EHR.\">\r\n<meta name=\"keywords\" content=\"clinical documentation automation, RTM billing PT OT mental health, ambient listening SOAP notes, EHR automation independent clinic, prior authorization automation, physical therapy documentation AI, occupational therapy billing, mental health EHR workflow, clinic staff training, remote therapeutic monitoring CPT codes 2026, reduce clinician burnout, independent practice management AI\">\r\n<meta name=\"author\" content=\"Instancy.ai\">\r\n<meta name=\"robots\" content=\"index, follow\">\r\n<link rel=\"canonical\" href=\"https:\/\/www.instancy.com\/clinic-operations-platform\">\r\n\r\n<meta property=\"og:type\" content=\"website\">\r\n<meta property=\"og:title\" content=\"AI Clinic Operations Platform | End Pajama-Time Charting | Instancy.ai\">\r\n<meta property=\"og:description\" content=\"One integrated AI platform for PT, OT, and mental health clinics. Ambient documentation, RTM billing automation, EHR workflow automation, and staff training \u2014 without replacing your EHR.\">\r\n<meta property=\"og:url\" content=\"https:\/\/www.instancy.com\/clinic-operations-platform\">\r\n<meta property=\"og:site_name\" content=\"Instancy.ai\">\r\n<meta property=\"og:image\" content=\"https:\/\/www.instancy.com\/images\/clinic-platform-og.jpg\">\r\n<meta property=\"og:image:width\" content=\"1200\">\r\n<meta property=\"og:image:height\" content=\"630\">\r\n\r\n<meta name=\"twitter:card\" content=\"summary_large_image\">\r\n<meta name=\"twitter:title\" content=\"AI Clinic Operations Platform for PT, OT & Mental Health | Instancy.ai\">\r\n<meta name=\"twitter:description\" content=\"Stop finishing notes at 10pm. Stop leaving RTM revenue on the table. Stop losing staff to documentation burnout. One platform fixes all three.\">\r\n<meta name=\"twitter:image\" content=\"https:\/\/www.instancy.com\/images\/clinic-platform-og.jpg\">\r\n\r\n<script type=\"application\/ld+json\">\r\n{\r\n \"@context\": \"https:\/\/schema.org\",\r\n \"@type\": \"SoftwareApplication\",\r\n \"name\": \"Instancy AI-Powered Clinic Operations Platform\",\r\n \"url\": \"https:\/\/www.instancy.com\/clinic-operations-platform\",\r\n \"description\": \"Integrated AI platform for independent PT, OT, and mental health clinics providing ambient documentation, RTM billing automation, EHR workflow automation, and clinical staff training.\",\r\n \"applicationCategory\": \"HealthcareApplication\",\r\n \"operatingSystem\": \"Web, iOS, Android, Windows, Mac\",\r\n \"offers\": { \"@type\": \"Offer\", \"price\": \"0\", \"priceCurrency\": \"USD\", \"description\": \"Free 30-minute consultation\" },\r\n \"provider\": { \"@type\": \"Organization\", \"name\": \"Instancy.ai\", \"url\": \"https:\/\/www.instancy.com\" }\r\n}\r\n<\/script>\r\n\r\n<script type=\"application\/ld+json\">\r\n{\r\n \"@context\": \"https:\/\/schema.org\",\r\n \"@type\": \"FAQPage\",\r\n \"mainEntity\": [\r\n {\r\n \"@type\": \"Question\",\r\n \"name\": \"How can PT and OT clinics reduce documentation time?\",\r\n \"acceptedAnswer\": { \"@type\": \"Answer\", \"text\": \"Ambient listening technology captures session audio and automatically generates specialty-specific SOAP notes using a medical AI language model. The clinician reviews and approves in under 2 minutes \u2014 eliminating after-hours charting entirely. Studies show clinicians save 1.5 to 2 hours daily, recovering 500+ hours per year per clinician.\" }\r\n },\r\n {\r\n \"@type\": \"Question\",\r\n \"name\": \"What RTM billing codes apply to PT, OT, and mental health practices in 2026?\",\r\n \"acceptedAnswer\": { \"@type\": \"Answer\", \"text\": \"The 2026 CMS Final Rule supports RTM billing for PT, OT, and behavioral health under CPT codes 98975 (setup), 98977 (MSK device supply 16-30 days), 98980 (treatment management first 20 min), and 98981 (additional 20 min). A qualifying patient generates approximately $135 per month in ongoing RTM billables. Most independent practices collect less than 20% of their entitled RTM revenue.\" }\r\n },\r\n {\r\n \"@type\": \"Question\",\r\n \"name\": \"How does an AI home exercise program (HEP) builder work for PT and OT clinics?\",\r\n \"acceptedAnswer\": { \"@type\": \"Answer\", \"text\": \"Therapists record raw footage or still images on a phone during the session, and the AI converts them into professional-grade home exercise program videos and image sets. Clinics can also assign programs from a pre-built library of clinical-quality HEP media. Custom and library assets are shared across the entire clinical team, programs are delivered through the patient mobile app or as a PDF, and patient adherence data flows directly into Remote Therapeutic Monitoring as billable documentation. Home exercise programs without digital support are completed roughly 30% of the time, which limits both clinical outcomes and RTM billing.\" }\r\n },\r\n {\r\n \"@type\": \"Question\",\r\n \"name\": \"Can EHR data entry be automated for small independent clinics?\",\r\n \"acceptedAnswer\": { \"@type\": \"Answer\", \"text\": \"Yes. Instancy's digital adoption platform captures EHR and insurance portal workflows step by step, then automates them using computer use AI agents. This works with any browser-based EHR, desktop application, or Citrix environment \u2014 without API access. Staff review and approve before any data is submitted, maintaining clinical oversight throughout.\" }\r\n },\r\n {\r\n \"@type\": \"Question\",\r\n \"name\": \"Why are independent clinic staff leaving and how can practices retain them?\",\r\n \"acceptedAnswer\": { \"@type\": \"Answer\", \"text\": \"AMA research shows EHR documentation burden is the leading cause of clinician burnout and voluntary departure. The average clinician spends 3.4 hours daily on EHR tasks. Practices that reduce documentation time with ambient AI report 70% improvement in staff satisfaction scores and significantly lower turnover in the 12 months following implementation.\" }\r\n },\r\n {\r\n \"@type\": \"Question\",\r\n \"name\": \"What is a conversational GenUI interface for clinical workflows?\",\r\n \"acceptedAnswer\": { \"@type\": \"Answer\", \"text\": \"A conversational GenUI interface lets clinicians trigger EHR tasks and retrieve patient information using plain language \u2014 from their phone, tablet, or desktop \u2014 without navigating complex EHR menus. For example, a clinician can say 'update today's session note for Sarah Johnson' and the system executes the EHR entry automatically with human verification before committing.\" }\r\n }\r\n ]\r\n}\r\n<\/script>\r\n\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Plus+Jakarta+Sans:wght@300;400;500;600;700;800&family=DM+Serif+Display:ital@0;1&display=swap\" rel=\"stylesheet\">\r\n<style>\r\n:root{\r\n --navy:#0a0f1e;--navy2:#0d1530;--navy3:#111d3a;--navy4:#0e1828;\r\n --lime:#b8d433;--lime-lt:#d4f050;--lime-dk:#8fa820;\r\n --teal:#1ab8c4;--teal-lt:#3dd4e0;\r\n --white:#ffffff;--g500:#b2bcd6;--g700:#8e9bb4;\r\n --red:#ff6b6b;--amber:#f5a623;--green:#3dd68c;\r\n --text-readable:#cbd5e1;\r\n}\r\n*{box-sizing:border-box;margin:0;padding:0;}\r\nhtml{scroll-behavior:smooth;}\r\nbody{font-family:'Plus Jakarta Sans',sans-serif;background:var(--navy);color:var(--white);line-height:1.6;overflow-x:hidden;}\r\n\r\n\/* ANNOUNCE 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strong{display:block;font-size:.92rem;color:var(--white);font-weight:700;}\r\n.cta-proof-text span{font-size:.8rem;color:var(--g500);font-weight:500;}\r\n\r\n\/* MODAL *\/\r\n.modal-bg{position:fixed;inset:0;background:rgba(0,0,0,.88);z-index:999;display:none;align-items:center;justify-content:center;padding:24px;}\r\n.modal-bg.open{display:flex;}\r\n.modal{background:var(--navy2);border-radius:18px;width:100%;max-width:800px;border:1px solid rgba(184,212,51,.3);overflow:hidden;}\r\n.modal-head{display:flex;justify-content:space-between;align-items:center;padding:20px 28px;border-bottom:1px solid rgba(255,255,255,.1);}\r\n.modal-title{font-family:'DM Serif Display',serif;font-size:1.3rem;color:var(--white);}\r\n.modal-close{background:none;border:none;color:var(--g500);font-size:1.5rem;cursor:pointer;padding:4px;transition:color .2s;}\r\n.modal-close:hover{color:var(--white);}\r\n.modal-body{padding:28px;}\r\n.vid-embed{width:100%;aspect-ratio:16\/9;background:#000;border-radius:10px;overflow:hidden;}\r\n.vid-embed iframe{width:100%;height:100%;border:0;display:block;}\r\n.modal-context{margin-top:20px;padding:16px;background:rgba(184,212,51,.06);border-left:3px solid var(--lime);border-radius:0 8px 8px 0;}\r\n.modal-context p{font-size:.95rem;color:var(--text-readable);line-height:1.68;}\r\n.modal-cta-row{margin-top:24px;text-align:center;}\r\n\r\n\/* ANIMATIONS *\/\r\n.reveal{opacity:0;transform:translateY(20px);transition:opacity .55s ease,transform .55s ease;}\r\n.reveal.in{opacity:1;transform:none;}\r\n.stagger>*{opacity:0;transform:translateY(14px);transition:opacity .4s,transform .4s;}\r\n.stagger.in>*:nth-child(1){opacity:1;transform:none;transition-delay:.04s;}\r\n.stagger.in>*:nth-child(2){opacity:1;transform:none;transition-delay:.10s;}\r\n.stagger.in>*:nth-child(3){opacity:1;transform:none;transition-delay:.16s;}\r\n.stagger.in>*:nth-child(4){opacity:1;transform:none;transition-delay:.22s;}\r\n.stagger.in>*:nth-child(5){opacity:1;transform:none;transition-delay:.28s;}\r\n.stagger.in>*:nth-child(6){opacity:1;transform:none;transition-delay:.34s;}\r\n.stagger.in>*:nth-child(7){opacity:1;transform:none;transition-delay:.40s;}\r\n.stagger.in>*:nth-child(8){opacity:1;transform:none;transition-delay:.46s;}\r\n<\/style>\r\n<\/head>\r\n<body>\r\n\r\n<div class=\"announce\">\r\n <strong>Modular by design:<\/strong> Start with one module. Add the rest as your practice grows.\r\n <a href=\"https:\/\/www.instancy.com\/practice-revenue-calculator\">Calculate your revenue gap free \u2192<\/a>\r\n<\/div>\r\n\r\n<section class=\"hero\">\r\n <div class=\"hero-inner\">\r\n <div class=\"reveal\">\r\n <div class=\"hero-eyebrow\">\ud83c\udfe5 PT \u00b7 OT \u00b7 Mental Health \u00b7 Independent Specialty Clinics<\/div>\r\n <h1>The Clinical Intelligence Platform for PT, OT, and Mental Health Clinics<\/h1>\r\n <p class=\"hero-sub\">One AI platform for independent PT, OT, and mental health clinics \u2014 ambient documentation, RTM billing, home exercise programs, EHR and insurance portal automation, and staff training. It runs alongside the EHR you already use.<\/p>\r\n <div class=\"hero-actions\">\r\n <a class=\"btn-primary\" href=\"https:\/\/www.instancy.com\/contact-us-rtm\/\">Book a 30-Minute Call<\/a>\r\n <a class=\"btn-ghost\" href=\"#videos\">Watch It Work \u2193<\/a>\r\n <\/div>\r\n <div class=\"hero-trust\">\r\n <div class=\"trust-item\">Works with your existing EHR<\/div>\r\n <div class=\"trust-item\">No IT department required<\/div>\r\n <div class=\"trust-item\">Start with one module<\/div>\r\n <\/div>\r\n <\/div>\r\n <div class=\"reveal\">\r\n <div class=\"stat-card\">\r\n <div class=\"stat-card-title\">The Independent Clinic Reality in 2026<\/div>\r\n <div class=\"stat-grid\">\r\n <div class=\"stat-box\">\r\n <span class=\"stat-num\">2.5h<\/span>\r\n <span class=\"stat-desc\">Average daily documentation time per clinician \u2014 after patient hours end<\/span>\r\n <\/div>\r\n <div class=\"stat-box\">\r\n <span class=\"stat-num\">$75K+<\/span>\r\n <span class=\"stat-desc\">Annual RTM revenue left uncollected by a typical 5-clinician practice<\/span>\r\n <\/div>\r\n <div class=\"stat-box\">\r\n <span class=\"stat-num\">57%<\/span>\r\n <span class=\"stat-desc\">Of clinicians cite EHR burden as their #1 source of professional burnout (AMA 2025)<\/span>\r\n <\/div>\r\n <div class=\"stat-box\">\r\n <span class=\"stat-num\">6 weeks<\/span>\r\n <span class=\"stat-desc\">Average time to onboard a new clinical or billing staff member without structured guidance<\/span>\r\n <\/div>\r\n <\/div>\r\n <div class=\"stat-quote\">\r\n <p>\"I see 8 patients a day and finish their notes at 10pm. I didn't go into occupational therapy for this. I went in to help people.\"<\/p>\r\n <cite>\u2014 OT Practice Owner, 4-clinician independent practice, North Carolina<\/cite>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n<section class=\"pain-bg\" id=\"pain\">\r\n <div class=\"sec reveal\">\r\n <div class=\"sec-label\">What's Breaking Independent Clinics in 2026<\/div>\r\n <h2 class=\"sec-title\">Six Problems Costing Independent PT and OT Clinics<br>Time and Revenue<\/h2>\r\n <p class=\"sec-sub\">These aren't technology problems. They're human problems caused by outdated workflows \u2014 and every one of them is solvable with the right platform.<\/p>\r\n <div class=\"pain-grid stagger\">\r\n\r\n <div class=\"pain-card\">\r\n <span class=\"pain-icon\">\ud83c\udf19<\/span>\r\n <h3>Pajama-Time Charting Is Burning Out Your Clinicians<\/h3>\r\n <p>Your clinicians finish their last patient and spend the next 2\u20133 hours reconstructing session details into EHR fields they should have captured in the room. That's 500+ hours per clinician per year spent on documentation that technology can handle automatically.<\/p>\r\n <div class=\"pain-consequence\">Your best clinicians leave for hospital jobs with set hours \u2014 and take their patients with them<\/div>\r\n <\/div>\r\n\r\n <div class=\"pain-card\">\r\n <span class=\"pain-icon\">\ud83d\udcb8<\/span>\r\n <h3>RTM Revenue Is Sitting Uncollected Every Single Month<\/h3>\r\n <p>Medicare's 2026 RTM billing codes allow PT, OT, and mental health practices to bill for patient monitoring between visits. A qualifying patient generates ~$135\/month in ongoing billables. Most independent practices collect less than 20% of what they're entitled to \u2014 not because patients don't qualify, but because the tracking and billing process isn't automated.<\/p>\r\n <div class=\"pain-consequence\">A 5-clinician practice is leaving $75,000+ per year on the table<\/div>\r\n <\/div>\r\n\r\n <div class=\"pain-card\">\r\n <span class=\"pain-icon\">\ud83d\udccb<\/span>\r\n <h3>Prior Auth Is Stealing Your Front Desk's Day<\/h3>\r\n <p>Every prior authorization requires your staff to log into a payer portal, re-enter patient data that already exists in your EHR, navigate confusing interfaces, and follow up on requests that disappear into silence. The same process, repeated hundreds of times a month, entirely manually.<\/p>\r\n <div class=\"pain-consequence\">5\u201310 hours of staff time per week consumed by automatable portal tasks<\/div>\r\n <\/div>\r\n\r\n <div class=\"pain-card\">\r\n <span class=\"pain-icon\">\ud83d\udd04<\/span>\r\n <h3>EHR Training Evaporates the Moment Someone Leaves<\/h3>\r\n <p>Your front desk and billing staff carry your clinic's institutional knowledge in their heads. When they leave \u2014 and turnover in small clinic admin roles runs 30%+ annually \u2014 everything they knew about your EHR workflows, your billing shortcuts, and your payer-specific processes walks out with them.<\/p>\r\n <div class=\"pain-consequence\">Each departure costs 4\u20136 weeks of degraded operations and elevated error rates<\/div>\r\n <\/div>\r\n\r\n <div class=\"pain-card\">\r\n <span class=\"pain-icon\">\ud83c\udfcb\ufe0f<\/span>\r\n <h3>Home Exercise Programs Patients Don't Actually Do<\/h3>\r\n <p>Paper handouts and generic exercise PDFs get followed roughly 30% of the time. Patients guess at the form, stop when something hurts, and arrive at the next visit no further along \u2014 and you have no record of what they did or didn't do. Progress ends up driven by the one hour a week in your clinic, not the other 167.<\/p>\r\n <div class=\"pain-consequence\">~30% HEP completion \u2014 slower outcomes, harder prior auth renewals, and no adherence data to bill RTM against<\/div>\r\n <\/div>\r\n\r\n <div class=\"pain-card\">\r\n <span class=\"pain-icon\">\ud83d\udcc8<\/span>\r\n <h3>Growth Is Capped by Administrative Capacity \u2014 Not Clinical Capacity<\/h3>\r\n <p>You could see more patients. Your clinicians have the skill and the schedule. But your front desk is already maxed out, your billing is behind, and your documentation is piling up. The ceiling on your practice's growth isn't clinical \u2014 it's administrative, and it's entirely solvable.<\/p>\r\n <div class=\"pain-consequence\">Revenue ceiling defined by admin load \u2014 not by how many patients need your care<\/div>\r\n <\/div>\r\n\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n<div class=\"impact-bar reveal\">\r\n <div class=\"impact-inner stagger\">\r\n <div>\r\n <span class=\"impact-num\">2h<\/span>\r\n <div class=\"impact-label\">Daily documentation time saved per clinician with ambient AI<\/div>\r\n <\/div>\r\n <div>\r\n <span class=\"impact-num\">$135<\/span>\r\n <div class=\"impact-label\">Monthly RTM revenue per qualifying patient \u2014 automated<\/div>\r\n <\/div>\r\n <div>\r\n <span class=\"impact-num\">70%<\/span>\r\n <div class=\"impact-label\">Reduction in prior auth processing time with portal automation<\/div>\r\n <\/div>\r\n <div>\r\n <span class=\"impact-num\">Any EHR<\/span>\r\n <div class=\"impact-label\">Browser, desktop, or Citrix \u2014 no EHR replacement required<\/div>\r\n <\/div>\r\n <\/div>\r\n<\/div>\r\n\r\n<section class=\"video-bg\" id=\"videos\">\r\n <div class=\"sec reveal\">\r\n <div class=\"sec-label\">See the Platform<\/div>\r\n <h2 class=\"sec-title\">See Ambient Documentation, RTM Billing, and HEP<br>in Real Clinic Workflows<\/h2>\r\n <p class=\"sec-sub\">Four integrated suites. Nine focused walkthroughs. Each one shows a real clinical workflow \u2014 not a slide deck or a concept demo.<\/p>\r\n <div class=\"vid-tabs\" id=\"vid-tabs\"><\/div>\r\n <div id=\"vid-section-label\" class=\"vid-section-label\"><\/div>\r\n <div id=\"vid-panels\"><\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n<section class=\"modules-bg\" id=\"platform\">\r\n <div class=\"sec reveal\">\r\n <div class=\"sec-label\">The AI-Powered Clinic Operations Platform<\/div>\r\n <h2 class=\"sec-title\">One Connected AI Platform<br>for Every Part of Your Clinic<\/h2>\r\n <p class=\"sec-sub\">Instancy is modular by design. Start with the module that solves your most urgent problem today \u2014 ambient documentation, RTM billing, home exercise programs, or EHR automation \u2014 and add the rest when you're ready. Everything connects.<\/p>\r\n <div class=\"modules-grid stagger\">\r\n\r\n <div class=\"module-card\">\r\n <div class=\"module-num\">01<\/div>\r\n <span class=\"module-icon\">\ud83c\udf99\ufe0f<\/span>\r\n <h3>Ambient Documentation & SOAP Automation<\/h3>\r\n <p>Session audio captured on mobile or desktop during the visit. A medical-grade AI language model generates specialty-specific SOAP notes \u2014 PT, OT, or behavioral health format \u2014 ready for review before the clinician leaves the room. Notes are done. Not at 10pm.<\/p>\r\n <ul class=\"module-outcomes\">\r\n <li>Works on iOS, Android, or desktop \u2014 clinician's choice<\/li>\r\n <li>Specialty-specific SOAP formats for PT, OT, and behavioral health<\/li>\r\n <li>Medical LLM with diarization \u2014 distinguishes clinician from patient<\/li>\r\n <li>Pushes to EHR via FHIR or computer use automation<\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n <div class=\"module-card\">\r\n <div class=\"module-num\">02<\/div>\r\n <span class=\"module-icon\">\ud83d\udcb0<\/span>\r\n <h3>RTM Billing Automation & Monitoring<\/h3>\r\n <p>Remote Therapeutic Monitoring tracked automatically. Monitoring time and interactive touchpoints logged as documentation, 2026 CPT codes assigned, and the whole record exported billing-ready. The home programs patients follow between visits are what generate the adherence data behind every claim.<\/p>\r\n <ul class=\"module-outcomes\">\r\n <li>2026 CPT codes 98975\u201398981 assigned automatically<\/li>\r\n <li>Monitoring time and interactive touchpoints logged as documentation<\/li>\r\n <li>HEP adherence data flows in natively from the HEP module<\/li>\r\n <li>Patient mobile app \u2014 intake forms, journals, wellness plans, messaging<\/li>\r\n <li>FHIR integration and billing-ready data export<\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n <div class=\"module-card\" style=\"grid-column:1\/-1;background:linear-gradient(135deg,var(--navy3),rgba(26,184,196,.08));border-color:rgba(184,212,51,.2);\">\r\n <div style=\"display:grid;grid-template-columns:1fr 1fr;gap:40px;align-items:start;\">\r\n <div>\r\n <div class=\"module-num\">03<\/div>\r\n <span class=\"module-icon\">\ud83c\udfcb\ufe0f<\/span>\r\n <h3>Home Exercise Programs \u2014 HEP Builder with AI Custom Media<\/h3>\r\n <p>Turn the raw video you already shot on your phone into a professional home exercise program. Upload session footage or still images and the AI rebuilds them into clean, clinical-quality HEP videos and image sets \u2014 assigned to the patient before they leave the building.<\/p>\r\n <p style=\"margin-top:12px;font-size:.92rem;color:var(--g500);font-style:italic;\">Build custom media on mobile between patients, or pull from the professional pre-built library. Share once and every therapist on the team works from the same assets \u2014 and every program a patient completes becomes RTM documentation.<\/p>\r\n <\/div>\r\n <ul class=\"module-outcomes\" style=\"padding-top:16px;\">\r\n <li>AI custom media \u2014 raw phone footage becomes professional HEP video<\/li>\r\n <li>Still images cleaned up into professional program image sets<\/li>\r\n <li>Mobile creation \u2014 build and refine during or right after the session<\/li>\r\n <li>Professional pre-built library of clinical-quality HEP images and videos<\/li>\r\n <li>Team media sharing \u2014 share once, every therapist uses the same assets<\/li>\r\n <li>Assign HEPs and link them to patient wellness plans<\/li>\r\n <li>Patient views in the mobile app or receives a clean PDF<\/li>\r\n <li>Native RTM integration \u2014 adherence becomes billable documentation<\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"module-card\">\r\n <div class=\"module-num\">04<\/div>\r\n <span class=\"module-icon\">\u26a1<\/span>\r\n <h3>EHR & Insurance Portal Automation<\/h3>\r\n <p>Capture how your best staff navigate EHR data entry, prior auth submissions, eligibility checks, and insurance portal workflows \u2014 then automate those processes with AI agents running in the background. Staff review and approve before any submission. No EHR replacement needed.<\/p>\r\n <ul class=\"module-outcomes\">\r\n <li>Prior auth, eligibility, and claim follow-up automated<\/li>\r\n <li>Works browser, desktop, and Citrix \u2014 any EHR<\/li>\r\n <li>In-app step-by-step guidance for staff inside the EHR<\/li>\r\n <li>Human-in-the-loop verification \u2014 full HIPAA audit trail<\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n <div class=\"module-card\">\r\n <div class=\"module-num\">05<\/div>\r\n <span class=\"module-icon\">\ud83c\udf93<\/span>\r\n <h3>EHR Process Training & Knowledge Retention<\/h3>\r\n <p>Every captured EHR workflow becomes a training guide, simulation, and assessment \u2014 automatically. New staff onboard in days not weeks. Existing staff get microlearning and AI-tutor support for compliance and skill development. Institutional knowledge lives in the platform \u2014 not in one person's head.<\/p>\r\n <ul class=\"module-outcomes\">\r\n <li>AI-generated microlearning from your own workflows<\/li>\r\n <li>AI tutors and adaptive learning paths per role<\/li>\r\n <li>Compliance training and knowledge sharing across the team<\/li>\r\n <li>Competency tracking and progress dashboards<\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n <div class=\"module-card\">\r\n <div class=\"module-num\">06<\/div>\r\n <span class=\"module-icon\">\ud83d\udcda<\/span>\r\n <h3>Patient Education & Care Pathways<\/h3>\r\n <p>Beyond the exercise program itself, deliver condition-specific education to the patient's phone \u2014 AI-generated micro-content, avatar-led videos, and structured care pathways that answer the questions patients would otherwise take to Google at 11pm.<\/p>\r\n <ul class=\"module-outcomes\">\r\n <li>AI-generated patient education content from clinical inputs<\/li>\r\n <li>Personalized learning paths per patient diagnosis and goals<\/li>\r\n <li>Avatar-led educational videos created automatically<\/li>\r\n <li>GenUI conversational interface \u2014 patients ask questions naturally<\/li>\r\n <li>Delivered alongside the HEP in the same patient app<\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n <div class=\"module-card\">\r\n <div class=\"module-num\">07<\/div>\r\n <span class=\"module-icon\">\ud83c\udfc5<\/span>\r\n <h3>Staff Training, Competency & CME<\/h3>\r\n <p>Continuing education for your clinical team inside the platform they already use daily \u2014 built from your practice's own expertise rather than a generic catalog. Competency dashboards show who is current and who is about to lapse, and contact hours are documented for state board reporting. Clinics that have built real depth can also offer that CE to therapists outside their own payroll.<\/p>\r\n <ul class=\"module-outcomes\">\r\n <li>Your clinic's own expertise captured and shared \u2014 not generic library content<\/li>\r\n <li>Microlearning and AI tutors \u2014 5\u201315 minutes at a time, mobile or desktop<\/li>\r\n <li>Competency dashboards \u2014 who is current, who is about to lapse<\/li>\r\n <li>Contact hours and completion documentation for state board reporting<\/li>\r\n <li>Optional \u2014 offer CE to therapists outside your practice, as a second revenue line<\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n<section class=\"how-bg\">\r\n <div class=\"sec reveal\">\r\n <div class=\"sec-label\">How It Works<\/div>\r\n <h2 class=\"sec-title\">How It Works: From First Session<br>to a Fully Automated Clinic<\/h2>\r\n <p class=\"sec-sub\">Instancy deploys alongside your existing EHR. No replacement, no IT project, no workflow disruption. Start with one module and expand at your pace.<\/p>\r\n <div class=\"steps\">\r\n <div class=\"step\">\r\n <div class=\"step-dot\">1<\/div>\r\n <div class=\"step-content\">\r\n <h3>Install and start with your highest-pain module<\/h3>\r\n <p>Most practices start with ambient documentation \u2014 the fastest path to visible daily impact. Install Instancy Pro on the clinician's phone or desktop. Session one, the notes write themselves. Nothing else changes in your workflow.<\/p>\r\n <\/div>\r\n <\/div>\r\n <div class=\"step\">\r\n <div class=\"step-dot\">2<\/div>\r\n <div class=\"step-content\">\r\n <h3>Activate RTM for qualifying patients<\/h3>\r\n <p>Instancy identifies which active patients qualify for RTM billing based on diagnosis and visit history. The patient downloads Instancy Guide. Their engagement between visits is tracked automatically and CPT codes are assigned without any additional staff action.<\/p>\r\n <\/div>\r\n <\/div>\r\n <div class=\"step\">\r\n <div class=\"step-dot\">3<\/div>\r\n <div class=\"step-content\">\r\n <h3>Capture your EHR and portal workflows<\/h3>\r\n <p>Your most experienced front desk or billing staff member walks through your highest-volume EHR and portal tasks once \u2014 with Instancy recording every step. That workflow is now available to every staff member as guided support or full automation.<\/p>\r\n <\/div>\r\n <\/div>\r\n <div class=\"step\">\r\n <div class=\"step-dot\">4<\/div>\r\n <div class=\"step-content\">\r\n <h3>Enable automation for eligible task types<\/h3>\r\n <p>Prior auth submissions, eligibility checks, and EHR data entry from SOAP notes run as AI agents. Staff receive a verification screen before any submission is committed. The administrative burden on your team drops \u2014 without losing clinical oversight.<\/p>\r\n <\/div>\r\n <\/div>\r\n <div class=\"step\">\r\n <div class=\"step-dot\">5<\/div>\r\n <div class=\"step-content\">\r\n <h3>Grow the platform as your practice grows<\/h3>\r\n <p>Add the training module to onboard new staff in days. Add the patient education portal to extend clinical impact between visits. Add CME tracking for your clinical team's professional development. Each module builds on the last \u2014 and the platform's value compounds with every addition.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n<section class=\"who-bg\">\r\n <div class=\"sec reveal\">\r\n <div class=\"sec-label\">Who This Is For<\/div>\r\n <h2 class=\"sec-title\">Built for Practice Owners, Clinicians,<br>and Front Desk Staff<\/h2>\r\n <p class=\"sec-sub\">Instancy addresses different pain points for different roles \u2014 and connects everyone through one platform.<\/p>\r\n <div class=\"roles-grid stagger\">\r\n <div class=\"role-card\">\r\n <div class=\"role-icon\">\ud83c\udfe5<\/div>\r\n <div class=\"role-title\">Practice Owner \/ COO<\/div>\r\n <div class=\"role-desc\">Grow revenue without growing headcount. Retain your best clinicians by eliminating the documentation burden that drives them out.<\/div>\r\n <ul class=\"role-wins\">\r\n <li>RTM revenue captured automatically each month<\/li>\r\n <li>Admin capacity multiplied \u2014 not just staff added<\/li>\r\n <li>Clinic knowledge preserved through staff changes<\/li>\r\n <\/ul>\r\n <\/div>\r\n <div class=\"role-card\">\r\n <div class=\"role-icon\">\ud83e\ude7a<\/div>\r\n <div class=\"role-title\">Clinicians (PT, OT, Therapist)<\/div>\r\n <div class=\"role-desc\">Stop finishing notes at 10pm. Focus on the patient in front of you \u2014 not the EHR waiting for you after they leave.<\/div>\r\n <ul class=\"role-wins\">\r\n <li>2 hours of documentation time recovered daily<\/li>\r\n <li>Notes done before the next patient, not the next day<\/li>\r\n <li>Patient education delivered automatically between visits<\/li>\r\n <\/ul>\r\n <\/div>\r\n <div class=\"role-card\">\r\n <div class=\"role-icon\">\ud83d\udcca<\/div>\r\n <div class=\"role-title\">Front Desk & Billing Staff<\/div>\r\n <div class=\"role-desc\">Stop spending your day navigating insurance portals manually. Get new staff up to speed in days, not weeks.<\/div>\r\n <ul class=\"role-wins\">\r\n <li>Prior auth and eligibility tasks automated<\/li>\r\n <li>In-app EHR guidance from day one for new hires<\/li>\r\n <li>Process library survives every staff departure<\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n<section class=\"faq-bg\" id=\"faq\">\r\n <div class=\"sec reveal\">\r\n <div class=\"sec-label\">Common Questions<\/div>\r\n <h2 class=\"sec-title\" style=\"max-width:620px;\">Clinical Intelligence Platform FAQs<br>for Independent Clinics<\/h2>\r\n <div class=\"faq-wrap\" id=\"faq-list\"><\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n<section class=\"cta-section\" id=\"book\">\r\n <h2>Cut Clinical Documentation Time and<br><em>Send Your Clinicians Home on Time<\/em><\/h2>\r\n <p>Bring your EHR system, your specialty, and your biggest administrative headache. We'll show you exactly which modules apply and what the first 90 days looks like for a practice your size.<\/p>\r\n <div class=\"cta-proof\">\r\n <div class=\"cta-proof-item\">\r\n <span>\ud83c\udfaf<\/span>\r\n <div class=\"cta-proof-text\"><strong>Your specialty, specifically<\/strong><span>PT, OT, or behavioral health<\/span><\/div>\r\n <\/div>\r\n <div class=\"cta-proof-item\">\r\n <span>\u23f1\ufe0f<\/span>\r\n <div class=\"cta-proof-text\"><strong>30 minutes, no fluff<\/strong><span>Founder-led conversation<\/span><\/div>\r\n <\/div>\r\n <div class=\"cta-proof-item\">\r\n <span>\ud83d\udd12<\/span>\r\n <div class=\"cta-proof-text\"><strong>No commitment<\/strong><span>Zero sales pressure<\/span><\/div>\r\n <\/div>\r\n <div class=\"cta-proof-item\">\r\n <span>\ud83d\udcbb<\/span>\r\n <div class=\"cta-proof-text\"><strong>Works with your EHR<\/strong><span>No replacement needed<\/span><\/div>\r\n <\/div>\r\n <\/div>\r\n <a class=\"btn-primary\" href=\"https:\/\/www.instancy.com\/contact-us-rtm\/\" style=\"display:inline-block; font-size:1.05rem; padding:18px 52px; text-decoration:none;\">Book Your 30-Minute Call \u2192<\/a>\r\n<\/section>\r\n\r\n<div class=\"modal-bg\" id=\"modal\" onclick=\"closeModal(event)\">\r\n <div class=\"modal\">\r\n <div class=\"modal-head\">\r\n <div class=\"modal-title\" id=\"modal-title\">Video<\/div>\r\n <button class=\"modal-close\" onclick=\"closeModalBtn()\">\u2715<\/button>\r\n <\/div>\r\n <div class=\"modal-body\">\r\n <div class=\"vid-embed\" id=\"modal-embed\"><\/div>\r\n <div class=\"modal-context\">\r\n <p id=\"modal-context\"><\/p>\r\n <\/div>\r\n <div class=\"modal-cta-row\">\r\n <a class=\"btn-primary\" href=\"https:\/\/www.instancy.com\/contact-us-rtm\/\" onclick=\"closeModalBtn()\" style=\"display:inline-block;font-size:.88rem;padding:12px 32px; text-decoration:none;\">Book a Call to See This Live \u2192<\/a>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/div>\r\n\r\n<script>\r\n\/\/ \u2500\u2500 VIDEO DATA \u2014 3 suites, 7 videos \u2500\u2500\r\nconst SUITES = [\r\n {\r\n label: \"Suite 1 \u2014 Documentation, RTM & Patient Programs\",\r\n videos: [\r\n {\r\n num:\"01\", icon:\"\ud83c\udf99\ufe0f\", tab:\"Ambient SOAP\", youtube:\"SG8oYYKaCuo\",\r\n title:\"Ambient Listening App \u2014 Session to SOAP in Minutes\",\r\n desc:\"Watch a clinical session captured on mobile \u2014 the clinician's phone sits on the desk during the visit. When the session ends, a specialty-specific SOAP note is ready for review. The clinician approves in 2 minutes and moves to the next patient.\",\r\n bullets:[\"Mobile and desktop ambient capture \u2014 clinician's choice\",\"Medical LLM with clinical diarization\",\"PT, OT, and behavioral health SOAP formats\",\"Review and approve \u2014 note pushes to EHR automatically\"],\r\n playerLabel:\"Watch: Ambient Listening Demo\",\r\n context:\"The average clinician spends 2.5 hours daily reconstructing session notes after the patient has left. This demo shows that entire process compressed to a 2-minute review. That's 500 hours per year returned to every clinician on your team.\"\r\n },\r\n {\r\n num:\"02\", icon:\"\ud83d\udcb0\", tab:\"RTM & Billing\", youtube:\"TPVn7k6pUVQ\",\r\n title:\"RTM Billing Automation \u2014 Monitoring Between Visits, Coded and Billable\",\r\n desc:\"See how the Instancy Guide patient app tracks therapeutic monitoring between visits, logs monitoring time and interactive touchpoints, and assigns 2026 CPT codes automatically \u2014 with no additional staff action after the patient is set up. The programs patients follow between visits (module 03) are what generate the adherence data behind it.\",\r\n bullets:[\"Patient engagement tracked between every visit\",\"CPT codes 98975\u201398981 assigned automatically\",\"Monitoring time and interactive touchpoints logged as documentation\",\"HEP adherence data flows in natively from the HEP module\",\"Billing-ready export \u2014 FHIR integration or direct EHR push\"],\r\n playerLabel:\"Watch: RTM & Billing Demo\",\r\n context:\"This is the revenue your practice is already earning but not collecting. Every qualifying patient generates ~$135\/month in ongoing RTM billables. For a 40-patient caseload with 45% qualifying, that's $720\/month per clinician in new revenue \u2014 automated.\"\r\n },\r\n {\r\n num:\"03\", icon:\"\ud83c\udfcb\ufe0f\", tab:\"HEP Programs\", youtube:\"aF5A_YDKPjw\",\r\n title:\"HEP Builder \u2014 Turn Raw Footage into Professional Patient Programs\",\r\n desc:\"Turn the raw video you already shot on your phone into a professional home exercise program. Upload session footage or still images and the AI rebuilds them into clean, clinical-quality HEP videos and image sets \u2014 assigned to the patient before they leave the building.\",\r\n bullets:[\"AI custom media \u2014 raw phone footage becomes professional HEP video and image sets\",\"Build and refine HEP media on mobile, during or right after the session\",\"Professional pre-built library of clinical-quality HEP images and videos\",\"Share once \u2014 every therapist on the team works from the same assets\",\"Assign HEPs and link them to wellness plans; patient views in-app or gets a clean PDF\",\"Adherence and engagement flow natively into the RTM module as billable documentation\"],\r\n playerLabel:\"Watch: HEP Builder\",\r\n context:\"Home programs without digital support get followed about 30% of the time. That's a clinical problem and a revenue problem in one number \u2014 patients who don't do the program don't progress, and with no adherence record there's nothing to document RTM against. Structured HEPs are the primary thing patients engage with between visits, and that engagement is what your RTM monitoring time is built on.\"\r\n }\r\n ]\r\n },\r\n {\r\n label: \"Suite 2 \u2014 AI Digital Adoption Platform\",\r\n videos: [\r\n {\r\n num:\"04\", icon:\"\ud83c\udfa5\", tab:\"Capture Workflows\", youtube:\"NchsFGrLiRY\",\r\n title:\"Capture EHR & Insurance Portal Processes\",\r\n desc:\"See how any EHR workflow or insurance portal process \u2014 browser-based or desktop \u2014 is captured step by step with screenshots and action instructions. One capture preserves your most experienced staff member's exact process and makes it available to everyone.\",\r\n bullets:[\"Chrome extension for browser-based EHR and portals\",\"Desktop app for Citrix and installed applications\",\"Screenshots and action annotations at every step\",\"Team process library \u2014 shared across all staff instantly\"],\r\n playerLabel:\"Watch: Process Capture\",\r\n context:\"When your best biller leaves, this is what stays. Every payer-specific portal shortcut, every EHR data entry sequence, every denial prevention step \u2014 captured once, available to every staff member who ever needs it.\"\r\n },\r\n {\r\n num:\"05\", icon:\"\u26a1\", tab:\"Workflow Automation\", youtube:\"DDmAytmerzk\",\r\n title:\"Automate EHR & Portal Tasks with AI Agents\",\r\n desc:\"The same captured workflows also run as AI automation agents. See prior auth submissions, eligibility checks, and EHR data entry executed automatically \u2014 with staff reviewing and approving before any data is committed.\",\r\n bullets:[\"Prior auth, eligibility, and EHR data entry automated\",\"Human verification screen before every submission\",\"Runs in background \u2014 no desktop interruption\",\"Full HIPAA-compliant audit trail for every action\"],\r\n playerLabel:\"Watch: Workflow Automation\",\r\n context:\"This is what gives your front desk their day back. The portal opens. The information is entered. The submission goes through. Your staff reviews the result \u2014 not the process. That's the difference between a team limited by admin load and one limited only by clinical capacity.\"\r\n },\r\n {\r\n num:\"06\", icon:\"\ud83e\udded\", tab:\"In-App Guidance\", youtube:\"Z4Y53q_K7k4\",\r\n title:\"Guide Clinicians Through Any Task In-App\",\r\n desc:\"Watch real-time step-by-step overlay guidance delivered directly inside the EHR \u2014 showing a staff member exactly how to complete a prior auth submission or data entry task, using the proven process your most experienced colleague developed.\",\r\n bullets:[\"Contextual overlays inside browser and desktop EHR\",\"Process list surfaces relevant workflows for current screen\",\"Works via Chrome extension or desktop app\",\"Eliminates the need to shadow or ask a senior colleague\"],\r\n playerLabel:\"Watch: In-App Guidance\",\r\n context:\"This is what eliminates the 4\u20136 week shadowing period for new clinical and admin staff. Every task, every workflow, every payer-specific step \u2014 guided in real time, inside the actual application, from day one.\"\r\n }\r\n ]\r\n },\r\n {\r\n label: \"Suite 3 \u2014 Staff Training & Competency\",\r\n videos: [\r\n {\r\n num:\"07\", icon:\"\u2728\", tab:\"EHR Process Training\", youtube:\"NchsFGrLiRY\",\r\n title:\"Turn Captured Processes into Guides, Videos & Simulations\",\r\n desc:\"One captured EHR workflow becomes a user guide, interactive simulation, video walkthrough, and quiz \u2014 automatically. New staff complete structured training on your actual workflows before they touch a live patient record.\",\r\n bullets:[\"User guide, simulation, video, quiz from one capture\",\"No instructional designer or content team required\",\"Content auto-updates when EHR or portal layouts change\",\"Role-based training tracks for clinical and admin staff\"],\r\n playerLabel:\"Watch: AI Content Generation\",\r\n context:\"Traditional staff training relies on shadowing and tribal knowledge transfer. This demo shows how that changes \u2014 new hires practice the right process in a simulation before touching a live EHR. Onboarding drops from 6 weeks to days.\"\r\n },\r\n {\r\n num:\"08\", icon:\"\ud83c\udf93\", tab:\"Staff Training & CME\", youtube:\"T07GDGXKhvI\",\r\n title:\"Microlearning, AI Tutors & CME \u2014 For Your Team, or Beyond It\",\r\n desc:\"Two jobs, one platform. Inside the practice, the knowledge your senior clinicians carry gets captured, structured, and delivered as microlearning and AI-tutor support \u2014 your own expertise, not a generic catalog \u2014 with competency dashboards and contact-hour tracking that hold up to state board reporting. Outside it, clinics that have built real depth can offer that same CE to therapists beyond their own payroll.\",\r\n bullets:[\"Internal \u2014 your clinic's own expertise captured and shared, not generic library content\",\"Internal \u2014 microlearning and AI tutors on mobile or desktop, 5\u201315 minutes at a time\",\"Internal \u2014 roleplay simulations for clinical and admin scenarios\",\"Internal \u2014 competency dashboards: who is current, who is about to lapse\",\"Internal \u2014 contact hours and completion documentation tracked for state board reporting\",\"Optional \u2014 offer CE to therapists outside your practice\",\"Optional \u2014 enrollment, credit issuance, and completion certificates handled in-platform\",\"Optional \u2014 your clinic's expertise becomes a second revenue line\"],\r\n playerLabel:\"Watch: Learning Platform\",\r\n context:\"Most CE platforms sell you a catalog. This one starts with what your practice already knows \u2014 the reasoning your senior clinicians apply, the way your team actually handles a difficult case \u2014 and turns it into microlearning a new hire can absorb in 5\u201315 minutes. That format is now what clinicians prefer, and contact hours are still documented for board reporting either way. Compliance libraries you can buy anywhere; the knowledge that makes your clinic yours, you can't. Patient-facing content \u2014 home exercise programs and patient education \u2014 lives in the HEP module (03), not here.\"\r\n }\r\n ]\r\n },\r\n {\r\n label: \"Suite 4 \u2014 Payer Intelligence\",\r\n videos: [\r\n {\r\n \/\/ No walkthrough recorded yet. Add `youtube:\"<id>\"` when one exists, or set\r\n \/\/ `image:\"<url>\"` to show the hero illustration.\r\n num:\"09\", icon:\"\ud83d\udccb\", tab:\"Prior Auth & Denials\", image:\"https:\/\/www.instancy.com\/wp-content\/uploads\/2026\/09\/Clinical-Intelligence-Platform-Prior-auth-denials.png\",\r\n title:\"Prior Auth & Denials Intelligence\",\r\n headline:\"Know what the payer requires \u2014 before a visit, authorization, or claim is at risk.\",\r\n desc:\"Instancy brings payer requirements, government guidance, clinic workflows, and your own authorization history into one place, with citations back to the source. Your team sees what a specific payer requires for a specific service before the visit \u2014 not after a denial arrives. Staff review and approve every action before anything is submitted to a payer.\",\r\n bullets:[\"Payer- and service-specific prior authorization requirements, with source citations\",\"Documentation readiness checklists for evaluations, plans of care, and progress reports\",\"Authorization work queue \u2014 pending requests, missing documents, expiring approvals\",\"Denial reason tracking with correction, resubmission, reconsideration, and appeal workflows\",\"Optional in-app guidance and human-approved automation across payer portals and EHRs\",\"Starts with PT clinics in North Carolina; expands by payer, state, specialty, and workflow\",\"Works alongside your existing EHR \u2014 no EHR replacement required\"],\r\n steps:[\"Check payer requirements\",\"Prepare the right evidence\",\"Guide or automate the portal workflow\",\"Track approval, limits, and denials\"],\r\n note:\"Staff review and approve before any external payer action. Instancy does not submit on its own, and no tool can promise approval or reimbursement \u2014 what it removes is the guesswork before submission.\",\r\n cta:{label:\"Explore Prior Auth Intelligence \u2192\", href:\"#book\"},\r\n playerLabel:\"Prior Auth & Denials Intelligence\",\r\n context:\"Prior authorization is the single most automatable drain on an independent clinic's front desk \u2014 but the expensive part is not the typing, it is not knowing what this payer wants for this service until a denial explains it. This module puts the requirement, the documentation checklist, and the citation in front of your staff before the request goes out, then tracks what came back. Your team stays in control: nothing reaches a payer without human review and approval.\"\r\n }\r\n ]\r\n }\r\n];\r\n\r\n\/\/ flatten for modal access\r\nconst ALL_VIDS = SUITES.flatMap(s => s.videos);\r\n\r\nlet currentVidIdx = 0;\r\n\r\nfunction buildTabs() {\r\n const tabsEl = document.getElementById('vid-tabs');\r\n let tabIdx = 0;\r\n SUITES.forEach((suite) => {\r\n suite.videos.forEach((v) => {\r\n const btn = document.createElement('button');\r\n btn.className = 'vid-tab' + (tabIdx === 0 ? ' active' : '');\r\n btn.textContent = v.num + ' \u00b7 ' + v.tab;\r\n const idx = tabIdx;\r\n btn.onclick = () => setVid(idx, btn);\r\n tabsEl.appendChild(btn);\r\n tabIdx++;\r\n });\r\n });\r\n}\r\n\r\nfunction setVid(i, btn) {\r\n currentVidIdx = i;\r\n document.querySelectorAll('.vid-tab').forEach(b => b.classList.remove('active'));\r\n btn.classList.add('active');\r\n \/\/ find suite label\r\n let count = 0, label = '';\r\n for (const s of SUITES) {\r\n for (const v of s.videos) {\r\n if (count === i) { label = s.label; break; }\r\n count++;\r\n }\r\n if (label) break;\r\n }\r\n document.getElementById('vid-section-label').textContent = label;\r\n renderVid(ALL_VIDS[i], i);\r\n}\r\n\r\nfunction placeholderHTML(v) {\r\n return `<div class=\"vid-placeholder\">\r\n <span class=\"vid-placeholder-icon\">${v.icon}<\/span>\r\n <span class=\"vid-placeholder-title\">${v.playerLabel || v.title}<\/span>\r\n <span class=\"vid-placeholder-sub\">Walkthrough coming soon \u2014 book a call to see this module live.<\/span>\r\n <\/div>`;\r\n}\r\n\r\n\/\/ If the illustration is missing, fall back to the placeholder instead of a broken image.\r\nfunction guardMedia(scopeEl, v) {\r\n const img = scopeEl.querySelector('img');\r\n if (img) img.addEventListener('error', () => { img.parentElement.innerHTML = placeholderHTML(v); });\r\n}\r\n\r\nfunction renderVid(v, i) {\r\n const media = v.youtube\r\n ? `<iframe src=\"https:\/\/www.youtube.com\/embed\/${v.youtube}\" title=\"${v.title}\" loading=\"lazy\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>`\r\n : v.image\r\n ? `<img decoding=\"async\" src=\"${v.image}\" alt=\"${v.title}\" loading=\"lazy\">`\r\n : placeholderHTML(v);\r\n const headline = v.headline ? `<p class=\"vid-headline\" style=\"font-size:1.05rem;color:var(--white);font-weight:600;line-height:1.6;margin-bottom:14px;\">${v.headline}<\/p>` : '';\r\n const steps = v.steps ? `<div class=\"vid-steps\">${v.steps.map((t,n)=>`<div class=\"vid-step\"><span class=\"vid-step-num\">0${n+1}<\/span><span class=\"vid-step-text\">${t}<\/span><\/div>`).join('')}<\/div>` : '';\r\n const note = v.note ? `<div class=\"vid-note\">${v.note}<\/div>` : '';\r\n const cta = v.cta ? `<div class=\"vid-cta\"><a class=\"btn-ghost\" href=\"${v.cta.href}\">${v.cta.label}<\/a><\/div>` : '';\r\n document.getElementById('vid-panels').innerHTML = `\r\n <div class=\"vid-panel active\">\r\n <div class=\"vid-info\">\r\n <div class=\"vid-number\">${v.num}<\/div>\r\n <h3>${v.title}<\/h3>\r\n ${headline}\r\n <p>${v.desc}<\/p>\r\n <ul class=\"vid-bullets\">${v.bullets.map(b=>`<li>${b}<\/li>`).join('')}<\/ul>\r\n ${steps}\r\n ${note}\r\n ${cta}\r\n <\/div>\r\n <div class=\"vid-player\">\r\n ${media}\r\n <\/div>\r\n <\/div>`;\r\n guardMedia(document.getElementById('vid-panels'), v);\r\n}\r\n\r\nfunction openModal(i) {\r\n const v = ALL_VIDS[i];\r\n document.getElementById('modal-title').textContent = v.title;\r\n document.getElementById('modal-embed').innerHTML = v.youtube\r\n ? `<iframe src=\"https:\/\/www.youtube.com\/embed\/${v.youtube}?autoplay=1\" title=\"${v.title}\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>`\r\n : v.image\r\n ? `<img decoding=\"async\" src=\"${v.image}\" alt=\"${v.title}\" style=\"width:100%;height:100%;object-fit:cover;display:block;\">`\r\n : placeholderHTML(v);\r\n guardMedia(document.getElementById('modal-embed'), v);\r\n document.getElementById('modal-context').innerHTML = '<strong style=\"color:var(--lime)\">Why this matters for your clinic:<\/strong> ' + v.context;\r\n document.getElementById('modal').classList.add('open');\r\n document.body.style.overflow = 'hidden';\r\n}\r\nfunction closeModalBtn() {\r\n document.getElementById('modal').classList.remove('open');\r\n document.getElementById('modal-embed').innerHTML = '';\r\n document.body.style.overflow = '';\r\n}\r\nfunction closeModal(e) {\r\n if (e.target === document.getElementById('modal')) {\r\n closeModalBtn();\r\n }\r\n}\r\n\r\n\/\/ init\r\nbuildTabs();\r\ndocument.getElementById('vid-section-label').textContent = SUITES[0].label;\r\nrenderVid(ALL_VIDS[0], 0);\r\n\r\n\/\/ FAQ\r\nconst FAQS = [\r\n {\r\n q:\"Do I have to replace my EHR to use Instancy?\",\r\n a:\"No \u2014 and this is one of the most common questions we get. Instancy works alongside your existing EHR, whether it's browser-based (SimplePractice, TherapyNotes, Valant), a desktop application, or a Citrix environment. The ambient documentation layer generates your SOAP notes and pushes them into your EHR via FHIR integration or computer use automation. You keep the EHR your team knows \u2014 you just stop doing the repetitive work manually.\"\r\n },\r\n {\r\n q:\"How much RTM revenue could my practice actually be missing?\",\r\n a:\"For a 5-clinician PT or OT practice with 40 active patients per clinician, approximately 45% typically qualify for RTM billing based on diagnosis. At the 2026 CMS national average of $135 per qualifying patient per month, that's roughly $12,150 per month \u2014 or $145,800 per year \u2014 in potential RTM revenue. Most practices currently collect less than 20% of this, meaning the typical gap is $80,000\u2013$120,000 annually. Use our free calculator at instancy.com\/practice-revenue-calculator to see your specific numbers.\"\r\n },\r\n {\r\n q:\"Do we have to build home exercise programs from scratch?\",\r\n a:\"No. Instancy ships with a professional pre-built library of clinical-quality HEP images and videos you can assign in minutes. When a patient needs something specific, record it on your phone during the session \u2014 the AI turns that raw footage, or a set of still images, into polished professional-grade HEP media. Anything you create is shared across the clinical team, so every therapist works from the same assets instead of rebuilding the same program. Assigned programs go to the patient's mobile app or export as a clean PDF, and completion data flows straight into the RTM module as billable documentation.\"\r\n },\r\n {\r\n q:\"How does ambient listening handle patient privacy and HIPAA?\",\r\n a:\"Instancy's ambient capture is designed with HIPAA compliance at the core. Session audio is processed in real time and not stored as a raw audio recording \u2014 only the structured SOAP note output is retained. The platform operates under a Business Associate Agreement (BAA), all data is encrypted at rest and in transit, and the system maintains the full audit trail required for HIPAA compliance. Patients are informed of ambient capture as part of the informed consent process, which Instancy's intake forms support.\"\r\n },\r\n {\r\n q:\"How quickly can a new staff member become productive with Instancy?\",\r\n a:\"With Instancy's captured process library and in-app guidance, new clinical and billing staff typically reach basic proficiency in 2\u20133 days rather than the 4\u20136 weeks typical without structured support. They follow the same proven workflows as your most experienced staff from day one \u2014 guided step by step inside the actual EHR and portals they're working in. When someone leaves, their workflow knowledge stays in the platform.\"\r\n },\r\n {\r\n q:\"Can Instancy automate prior authorization for any payer?\",\r\n a:\"Yes, for any browser-based payer portal \u2014 which covers the vast majority of commercial and government payers. Instancy captures the specific navigation sequence for each payer's prior auth process, then executes it automatically as an AI agent. Staff review the completed submission before it's sent. For payers with complex conditional workflows, the system guides staff through exception handling rather than attempting full automation \u2014 maintaining accuracy throughout.\"\r\n },\r\n {\r\n q:\"What specialties does the platform support?\",\r\n a:\"Instancy is built for PT, OT, mental health and behavioral health, speech-language pathology, and independent specialty physician practices including nephrology, cardiology, and primary care. Specialty-specific SOAP templates, RTM billing logic, and EHR workflow captures are available for each specialty. 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Add the rest as your practice grows. 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\n\t\t\t\t\t\r\n\r\n\r\n\r\n\r\n\r\nClinical Intelligence Platform for PT & OT | Instancy<\/title>\r\n<meta name=\"description\" content=\"Instancy's clinical intelligence platform gives PT, OT and mental health clinics ambient SOAP notes, RTM billing, HEP and portal automation alongside any EHR.\">\r\n<meta name=\"keywords\" content=\"clinical documentation automation, RTM billing PT OT mental health, ambient listening SOAP notes, EHR automation independent clinic, prior authorization automation, physical therapy documentation AI, occupational therapy billing, mental health EHR workflow, clinic staff training, remote therapeutic monitoring CPT codes 2026, reduce clinician burnout, independent practice management AI\">\r\n<meta name=\"author\" content=\"Instancy.ai\">\r\n<meta name=\"robots\" content=\"index, follow\">\r\n<link rel=\"canonical\" href=\"https:\/\/www.instancy.com\/clinic-operations-platform\">\r\n\r\n<meta property=\"og:type\" content=\"website\">\r\n<meta property=\"og:title\" content=\"AI Clinic Operations Platform | End Pajama-Time Charting | Instancy.ai\">\r\n<meta property=\"og:description\" content=\"One integrated AI platform for PT, OT, and mental health clinics. Ambient documentation, RTM billing automation, EHR workflow automation, and staff training \u2014 without replacing your EHR.\">\r\n<meta property=\"og:url\" content=\"https:\/\/www.instancy.com\/clinic-operations-platform\">\r\n<meta property=\"og:site_name\" content=\"Instancy.ai\">\r\n<meta property=\"og:image\" content=\"https:\/\/www.instancy.com\/images\/clinic-platform-og.jpg\">\r\n<meta property=\"og:image:width\" content=\"1200\">\r\n<meta property=\"og:image:height\" content=\"630\">\r\n\r\n<meta name=\"twitter:card\" content=\"summary_large_image\">\r\n<meta name=\"twitter:title\" content=\"AI Clinic Operations Platform for PT, OT & Mental Health | Instancy.ai\">\r\n<meta name=\"twitter:description\" content=\"Stop finishing notes at 10pm. Stop leaving RTM revenue on the table. Stop losing staff to documentation burnout. 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1fr;gap:16px;}\r\n.stat-box{background:rgba(255,255,255,.05);border:1px solid rgba(255,255,255,.1);border-radius:12px;padding:20px 18px;}\r\n.stat-num{font-family:'DM Serif Display',serif;font-size:2.2rem;color:var(--lime);display:block;line-height:1;margin-bottom:6px;}\r\n.stat-desc{font-size:.88rem;color:var(--text-readable);line-height:1.5;}\r\n.stat-quote{margin-top:20px;padding:16px 18px;background:rgba(184,212,51,.05);border-left:3px solid var(--lime);border-radius:0 8px 8px 0;}\r\n.stat-quote p{font-size:.95rem;color:var(--white);line-height:1.68;font-style:italic;}\r\n.stat-quote cite{font-size:.82rem;color:var(--g500);font-style:normal;margin-top:8px;display:block;font-weight:500;}\r\n\r\n\/* SECTIONS *\/\r\n.sec{max-width:1140px;margin:0 auto;padding:80px 24px;}\r\n.sec-label{font-size:.8rem;text-transform:uppercase;letter-spacing:.1em;color:var(--teal-lt);font-weight:700;margin-bottom:12px;}\r\n.sec-title{font-family:'DM Serif Display',serif;font-size:clamp(1.8rem,3.5vw,2.6rem);color:var(--white);line-height:1.18;margin-bottom:14px;}\r\n.sec-sub{font-size:1.05rem;color:var(--text-readable);max-width:620px;line-height:1.78;}\r\n\r\n\/* PAIN *\/\r\n.pain-bg{background:var(--navy4);border-top:1px solid rgba(255,255,255,.05);border-bottom:1px solid rgba(255,255,255,.05);}\r\n.pain-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:16px;margin-top:48px;}\r\n@media(max-width:900px){.pain-grid{grid-template-columns:1fr 1fr;}}\r\n@media(max-width:560px){.pain-grid{grid-template-columns:1fr;}}\r\n.pain-card{background:rgba(255,255,255,.03);border:1px solid rgba(255,255,255,.1);border-radius:14px;padding:26px;border-left:3px solid var(--teal);transition:transform .2s,border-color .2s;}\r\n.pain-card:hover{transform:translateY(-3px);border-left-color:var(--lime);background:rgba(255,255,255,.05);}\r\n.pain-icon{font-size:1.8rem;margin-bottom:12px;display:block;}\r\n.pain-card h3{font-size:1.05rem;font-weight:700;color:var(--white);margin-bottom:10px;}\r\n.pain-card p{font-size:.92rem;color:var(--text-readable);line-height:1.72;}\r\n.pain-consequence{margin-top:14px;font-size:.88rem;color:var(--red);font-weight:600;display:flex;align-items:flex-start;gap:6px;}\r\n.pain-consequence::before{content:\"\u21b3\";flex-shrink:0;}\r\n\r\n\/* IMPACT BAR *\/\r\n.impact-bar{background:linear-gradient(135deg,var(--navy3),rgba(13,112,90,.3));border-top:1px solid rgba(184,212,51,.2);border-bottom:1px solid rgba(184,212,51,.2);padding:56px 24px;}\r\n.impact-inner{max-width:1140px;margin:0 auto;display:grid;grid-template-columns:repeat(4,1fr);gap:24px;text-align:center;}\r\n@media(max-width:860px){.impact-inner{grid-template-columns:repeat(2,1fr);}}\r\n.impact-num{font-family:'DM Serif Display',serif;font-size:2.6rem;color:var(--lime);display:block;line-height:1;margin-bottom:6px;}\r\n.impact-label{font-size:.92rem;color:var(--g500);line-height:1.5;font-weight:500;}\r\n\r\n\/* VIDEO GALLERY (SLIDER REMOVED & CONTENT FITTED) *\/\r\n.video-bg{background:var(--navy);}\r\n.vid-tabs{display:flex;flex-wrap:wrap;gap:10px;margin:36px 0 32px;border-bottom:1px solid rgba(255,255,255,.1);padding-bottom:16px;}\r\n.vid-tab{padding:10px 18px;border:1px solid rgba(255,255,255,.1);border-radius:8px;background:rgba(255,255,255,.03);color:var(--g500);font-family:'Plus Jakarta Sans',sans-serif;font-size:.85rem;font-weight:600;cursor:pointer;transition:all .2s;white-space:nowrap;}\r\n.vid-tab.active{color:var(--navy);background:var(--lime);border-color:var(--lime);}\r\n.vid-tab:hover:not(.active){color:var(--white);background:rgba(255,255,255,.08);border-color:rgba(255,255,255,.3);}\r\n.vid-section-label{font-size:.8rem;text-transform:uppercase;letter-spacing:.08em;color:var(--teal-lt);font-weight:700;padding:4px 16px;border-left:2px solid var(--teal);margin-bottom:28px;}\r\n.vid-panel{display:none;}\r\n.vid-panel.active{display:grid;grid-template-columns:1fr 1.4fr;gap:40px;align-items:start;}\r\n@media(max-width:800px){.vid-panel.active{grid-template-columns:1fr;}}\r\n.vid-number{font-family:'DM Serif Display',serif;font-size:4rem;color:var(--lime);opacity:.85;line-height:1;margin-bottom:8px;}\r\n.vid-info h3{font-family:'DM Serif Display',serif;font-size:1.6rem;color:var(--white);margin-bottom:14px;line-height:1.25;}\r\n.vid-info p{font-size:.98rem;color:var(--text-readable);line-height:1.78;margin-bottom:20px;}\r\n.vid-bullets{list-style:none;}\r\n.vid-bullets li{font-size:.95rem;color:var(--text-readable);padding:8px 0;border-bottom:1px solid rgba(255,255,255,.08);display:flex;gap:10px;align-items:flex-start;}\r\n.vid-bullets li::before{content:\"\u2192\";color:var(--lime);flex-shrink:0;font-weight:700;}\r\n.vid-player{background:linear-gradient(135deg,var(--navy3),#0a2a3a);border-radius:16px;overflow:hidden;border:1px solid rgba(255,255,255,.15);aspect-ratio:16\/9;position:relative;margin-top:56px;}\r\n.vid-player iframe{width:100%;height:100%;border:0;display:block;}\r\n@media(max-width:800px){.vid-player{margin-top:0;}}\r\n.vid-player img{width:100%;height:100%;object-fit:cover;display:block;}\r\n.vid-placeholder{width:100%;height:100%;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;padding:28px;gap:8px;background:repeating-linear-gradient(135deg,rgba(255,255,255,.02) 0 12px,transparent 12px 24px);}\r\n.vid-placeholder-icon{font-size:2rem;opacity:.85;}\r\n.vid-placeholder-title{font-size:.95rem;font-weight:700;color:var(--white);}\r\n.vid-placeholder-sub{font-size:.82rem;color:var(--g700);line-height:1.5;max-width:320px;}\r\n.vid-steps{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin-top:26px;}\r\n@media(max-width:700px){.vid-steps{grid-template-columns:1fr 1fr;}}\r\n.vid-step{background:rgba(255,255,255,.04);border:1px solid rgba(255,255,255,.1);border-radius:10px;padding:14px;border-top:2px solid var(--teal);}\r\n.vid-step-num{font-family:'DM Serif Display',serif;font-size:.95rem;color:var(--lime);display:block;margin-bottom:6px;}\r\n.vid-step-text{font-size:.85rem;color:var(--text-readable);line-height:1.5;}\r\n.vid-cta{margin-top:24px;}\r\n.vid-note{margin-top:18px;padding:12px 14px;background:rgba(26,184,196,.07);border-left:3px solid var(--teal);border-radius:0 8px 8px 0;font-size:.85rem;color:var(--text-readable);line-height:1.6;}\r\n\r\n\/* MODULES *\/\r\n.modules-bg{background:var(--navy4);}\r\n.modules-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:20px;margin-top:48px;}\r\n@media(max-width:700px){.modules-grid{grid-template-columns:1fr;}}\r\n@media(max-width:700px){.modules-grid .module-card[style*=\"grid-column\"]>div{grid-template-columns:1fr !important;gap:24px !important;}}\r\n.module-card{background:var(--navy2);border:1px solid rgba(255,255,255,.1);border-radius:16px;padding:32px;transition:transform .2s,border-color .2s;}\r\n.module-card:hover{transform:translateY(-3px);border-color:rgba(184,212,51,.4);background:rgba(255,255,255,.02);}\r\n.module-num{font-family:'DM Serif Display',serif;font-size:1.1rem;color:var(--lime);margin-bottom:4px;}\r\n.module-icon{font-size:2.2rem;margin-bottom:14px;display:block;}\r\n.module-card h3{font-family:'DM Serif Display',serif;font-size:1.3rem;color:var(--white);margin-bottom:12px;}\r\n.module-card p{font-size:.95rem;color:var(--text-readable);line-height:1.78;margin-bottom:16px;}\r\n.module-outcomes{list-style:none;}\r\n.module-outcomes li{font-size:.92rem;color:var(--text-readable);padding:6px 0;display:flex;gap:8px;align-items:flex-start;}\r\n.module-outcomes li::before{content:\"\u2713\";color:var(--lime);font-weight:800;flex-shrink:0;}\r\n\r\n\/* HOW IT WORKS *\/\r\n.how-bg{background:var(--navy);}\r\n.steps{display:flex;flex-direction:column;gap:0;margin-top:48px;position:relative;max-width:640px;}\r\n.steps::before{content:'';position:absolute;left:27px;top:0;bottom:0;width:2px;background:linear-gradient(to bottom,var(--lime),rgba(184,212,51,.1));}\r\n@media(max-width:600px){.steps::before{left:22px;}}\r\n.step{display:flex;gap:28px;padding-bottom:40px;}\r\n.step:last-child{padding-bottom:0;}\r\n.step-dot{width:56px;height:56px;border-radius:50%;background:var(--navy2);border:2px solid var(--lime);display:flex;align-items:center;justify-content:center;flex-shrink:0;font-family:'DM Serif Display',serif;font-size:1.2rem;color:var(--lime);font-weight:700;z-index:1;}\r\n@media(max-width:600px){.step-dot{width:46px;height:46px;font-size:1rem;}}\r\n.step-content{padding-top:12px;flex:1;}\r\n.step-content h3{font-size:1.1rem;font-weight:700;color:var(--white);margin-bottom:8px;}\r\n.step-content p{font-size:.95rem;color:var(--text-readable);line-height:1.75;}\r\n\r\n\/* WHO *\/\r\n.who-bg{background:var(--navy4);}\r\n.roles-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:16px;margin-top:40px;}\r\n@media(max-width:700px){.roles-grid{grid-template-columns:1fr;}}\r\n.role-card{background:rgba(255,255,255,.03);border:1px solid rgba(255,255,255,.1);border-radius:14px;padding:24px;text-align:center;}\r\n.role-icon{font-size:2.2rem;margin-bottom:12px;}\r\n.role-title{font-size:1rem;font-weight:700;color:var(--white);margin-bottom:8px;}\r\n.role-desc{font-size:.9rem;color:var(--text-readable);line-height:1.65;}\r\n.role-wins{margin-top:16px;list-style:none;}\r\n.role-wins li{font-size:.88rem;color:var(--g500);padding:6px 0;display:flex;align-items:flex-start;gap:8px;text-align:left;}\r\n.role-wins li::before{content:\"\u2192\";color:var(--teal-lt);flex-shrink:0;font-weight:700;}\r\n\r\n\/* FAQ WITH PADDING\/MARGIN SPACE IMPROVEMENTS *\/\r\n.faq-bg{background:var(--navy);}\r\n.faq-wrap{max-width:780px;margin:48px auto 0;}\r\n.faq-item{border-bottom:1px solid rgba(255,255,255,.1);margin-bottom:4px;}\r\n.faq-btn{width:100%;text-align:left;background:none;border:none;display:flex;justify-content:space-between;align-items:center;padding:20px 24px;cursor:pointer;gap:16px;border-radius:8px;transition:all 0.25s ease;}\r\n.faq-btn span:first-child{font-size:1rem;font-weight:600;color:var(--white);line-height:1.4;}\r\n.faq-icon{color:var(--lime);font-size:1.4rem;flex-shrink:0;transition:transform .25s;}\r\n.faq-btn:hover{background:rgba(26,184,196,0.15);padding-left:24px;padding-right:24px;margin:0 4px;}\r\n.faq-item.open .faq-icon{transform:rotate(45deg);}\r\n.faq-body{max-height:0;overflow:hidden;transition:max-height .35s ease-in-out;}\r\n.faq-item.open .faq-body{max-height:460px;}\r\n.faq-body p{font-size:.95rem;color:var(--text-readable);line-height:1.78;padding:10px 24px 24px;}\r\n\r\n\/* CTA SECTION *\/\r\n.cta-section{background:linear-gradient(140deg,var(--navy3) 0%,#0a2a3a 100%);padding:100px 24px;text-align:center;position:relative;overflow:hidden;}\r\n.cta-section::before{content:'';position:absolute;inset:0;background:radial-gradient(ellipse at 50% 100%,rgba(184,212,51,.07),transparent 65%);}\r\n.cta-section h2{font-family:'DM Serif Display',serif;font-size:clamp(2rem,4.5vw,3.2rem);color:var(--white);margin-bottom:16px;position:relative;z-index:2;}\r\n.cta-section h2 em{color:var(--lime);font-style:italic;}\r\n.cta-section p{font-size:1.05rem;color:var(--text-readable);max-width:550px;margin:0 auto 44px;line-height:1.8;position:relative;z-index:2;}\r\n.cta-proof{display:flex;justify-content:center;gap:20px;flex-wrap:wrap;margin-bottom:44px;position:relative;z-index:2;}\r\n.cta-proof-item{background:rgba(255,255,255,.06);border:1px solid rgba(255,255,255,.15);border-radius:10px;padding:14px 22px;display:flex;align-items:center;gap:10px;}\r\n.cta-proof-text strong{display:block;font-size:.92rem;color:var(--white);font-weight:700;}\r\n.cta-proof-text span{font-size:.8rem;color:var(--g500);font-weight:500;}\r\n\r\n\/* MODAL *\/\r\n.modal-bg{position:fixed;inset:0;background:rgba(0,0,0,.88);z-index:999;display:none;align-items:center;justify-content:center;padding:24px;}\r\n.modal-bg.open{display:flex;}\r\n.modal{background:var(--navy2);border-radius:18px;width:100%;max-width:800px;border:1px solid rgba(184,212,51,.3);overflow:hidden;}\r\n.modal-head{display:flex;justify-content:space-between;align-items:center;padding:20px 28px;border-bottom:1px solid rgba(255,255,255,.1);}\r\n.modal-title{font-family:'DM Serif Display',serif;font-size:1.3rem;color:var(--white);}\r\n.modal-close{background:none;border:none;color:var(--g500);font-size:1.5rem;cursor:pointer;padding:4px;transition:color .2s;}\r\n.modal-close:hover{color:var(--white);}\r\n.modal-body{padding:28px;}\r\n.vid-embed{width:100%;aspect-ratio:16\/9;background:#000;border-radius:10px;overflow:hidden;}\r\n.vid-embed iframe{width:100%;height:100%;border:0;display:block;}\r\n.modal-context{margin-top:20px;padding:16px;background:rgba(184,212,51,.06);border-left:3px solid var(--lime);border-radius:0 8px 8px 0;}\r\n.modal-context p{font-size:.95rem;color:var(--text-readable);line-height:1.68;}\r\n.modal-cta-row{margin-top:24px;text-align:center;}\r\n\r\n\/* ANIMATIONS *\/\r\n.reveal{opacity:0;transform:translateY(20px);transition:opacity .55s ease,transform .55s ease;}\r\n.reveal.in{opacity:1;transform:none;}\r\n.stagger>*{opacity:0;transform:translateY(14px);transition:opacity .4s,transform .4s;}\r\n.stagger.in>*:nth-child(1){opacity:1;transform:none;transition-delay:.04s;}\r\n.stagger.in>*:nth-child(2){opacity:1;transform:none;transition-delay:.10s;}\r\n.stagger.in>*:nth-child(3){opacity:1;transform:none;transition-delay:.16s;}\r\n.stagger.in>*:nth-child(4){opacity:1;transform:none;transition-delay:.22s;}\r\n.stagger.in>*:nth-child(5){opacity:1;transform:none;transition-delay:.28s;}\r\n.stagger.in>*:nth-child(6){opacity:1;transform:none;transition-delay:.34s;}\r\n.stagger.in>*:nth-child(7){opacity:1;transform:none;transition-delay:.40s;}\r\n.stagger.in>*:nth-child(8){opacity:1;transform:none;transition-delay:.46s;}\r\n<\/style>\r\n<\/head>\r\n<body>\r\n\r\n<div class=\"announce\">\r\n <strong>Modular by design:<\/strong> Start with one module. Add the rest as your practice grows.\r\n <a href=\"https:\/\/www.instancy.com\/practice-revenue-calculator\">Calculate your revenue gap free \u2192<\/a>\r\n<\/div>\r\n\r\n<section class=\"hero\">\r\n <div class=\"hero-inner\">\r\n <div class=\"reveal\">\r\n <div class=\"hero-eyebrow\">\ud83c\udfe5 PT \u00b7 OT \u00b7 Mental Health \u00b7 Independent Specialty Clinics<\/div>\r\n <h1>The Clinical Intelligence Platform for PT, OT, and Mental Health Clinics<\/h1>\r\n <p class=\"hero-sub\">One AI platform for independent PT, OT, and mental health clinics \u2014 ambient documentation, RTM billing, home exercise programs, EHR and insurance portal automation, and staff training. It runs alongside the EHR you already use.<\/p>\r\n <div class=\"hero-actions\">\r\n <a class=\"btn-primary\" href=\"https:\/\/www.instancy.com\/contact-us-rtm\/\">Book a 30-Minute Call<\/a>\r\n <a class=\"btn-ghost\" href=\"#videos\">Watch It Work \u2193<\/a>\r\n <\/div>\r\n <div class=\"hero-trust\">\r\n <div class=\"trust-item\">Works with your existing EHR<\/div>\r\n <div class=\"trust-item\">No IT department required<\/div>\r\n <div class=\"trust-item\">Start with one module<\/div>\r\n <\/div>\r\n <\/div>\r\n <div class=\"reveal\">\r\n <div class=\"stat-card\">\r\n <div class=\"stat-card-title\">The Independent Clinic Reality in 2026<\/div>\r\n <div class=\"stat-grid\">\r\n <div class=\"stat-box\">\r\n <span class=\"stat-num\">2.5h<\/span>\r\n <span class=\"stat-desc\">Average daily documentation time per clinician \u2014 after patient hours end<\/span>\r\n <\/div>\r\n <div class=\"stat-box\">\r\n <span class=\"stat-num\">$75K+<\/span>\r\n <span class=\"stat-desc\">Annual RTM revenue left uncollected by a typical 5-clinician practice<\/span>\r\n <\/div>\r\n <div class=\"stat-box\">\r\n <span class=\"stat-num\">57%<\/span>\r\n <span class=\"stat-desc\">Of clinicians cite EHR burden as their #1 source of professional burnout (AMA 2025)<\/span>\r\n <\/div>\r\n <div class=\"stat-box\">\r\n <span class=\"stat-num\">6 weeks<\/span>\r\n <span class=\"stat-desc\">Average time to onboard a new clinical or billing staff member without structured guidance<\/span>\r\n <\/div>\r\n <\/div>\r\n <div class=\"stat-quote\">\r\n <p>\"I see 8 patients a day and finish their notes at 10pm. I didn't go into occupational therapy for this. I went in to help people.\"<\/p>\r\n <cite>\u2014 OT Practice Owner, 4-clinician independent practice, North Carolina<\/cite>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n<section class=\"pain-bg\" id=\"pain\">\r\n <div class=\"sec reveal\">\r\n <div class=\"sec-label\">What's Breaking Independent Clinics in 2026<\/div>\r\n <h2 class=\"sec-title\">Six Problems Costing Independent PT and OT Clinics<br>Time and Revenue<\/h2>\r\n <p class=\"sec-sub\">These aren't technology problems. They're human problems caused by outdated workflows \u2014 and every one of them is solvable with the right platform.<\/p>\r\n <div class=\"pain-grid stagger\">\r\n\r\n <div class=\"pain-card\">\r\n <span class=\"pain-icon\">\ud83c\udf19<\/span>\r\n <h3>Pajama-Time Charting Is Burning Out Your Clinicians<\/h3>\r\n <p>Your clinicians finish their last patient and spend the next 2\u20133 hours reconstructing session details into EHR fields they should have captured in the room. That's 500+ hours per clinician per year spent on documentation that technology can handle automatically.<\/p>\r\n <div class=\"pain-consequence\">Your best clinicians leave for hospital jobs with set hours \u2014 and take their patients with them<\/div>\r\n <\/div>\r\n\r\n <div class=\"pain-card\">\r\n <span class=\"pain-icon\">\ud83d\udcb8<\/span>\r\n <h3>RTM Revenue Is Sitting Uncollected Every Single Month<\/h3>\r\n <p>Medicare's 2026 RTM billing codes allow PT, OT, and mental health practices to bill for patient monitoring between visits. A qualifying patient generates ~$135\/month in ongoing billables. Most independent practices collect less than 20% of what they're entitled to \u2014 not because patients don't qualify, but because the tracking and billing process isn't automated.<\/p>\r\n <div class=\"pain-consequence\">A 5-clinician practice is leaving $75,000+ per year on the table<\/div>\r\n <\/div>\r\n\r\n <div class=\"pain-card\">\r\n <span class=\"pain-icon\">\ud83d\udccb<\/span>\r\n <h3>Prior Auth Is Stealing Your Front Desk's Day<\/h3>\r\n <p>Every prior authorization requires your staff to log into a payer portal, re-enter patient data that already exists in your EHR, navigate confusing interfaces, and follow up on requests that disappear into silence. The same process, repeated hundreds of times a month, entirely manually.<\/p>\r\n <div class=\"pain-consequence\">5\u201310 hours of staff time per week consumed by automatable portal tasks<\/div>\r\n <\/div>\r\n\r\n <div class=\"pain-card\">\r\n <span class=\"pain-icon\">\ud83d\udd04<\/span>\r\n <h3>EHR Training Evaporates the Moment Someone Leaves<\/h3>\r\n <p>Your front desk and billing staff carry your clinic's institutional knowledge in their heads. When they leave \u2014 and turnover in small clinic admin roles runs 30%+ annually \u2014 everything they knew about your EHR workflows, your billing shortcuts, and your payer-specific processes walks out with them.<\/p>\r\n <div class=\"pain-consequence\">Each departure costs 4\u20136 weeks of degraded operations and elevated error rates<\/div>\r\n <\/div>\r\n\r\n <div class=\"pain-card\">\r\n <span class=\"pain-icon\">\ud83c\udfcb\ufe0f<\/span>\r\n <h3>Home Exercise Programs Patients Don't Actually Do<\/h3>\r\n <p>Paper handouts and generic exercise PDFs get followed roughly 30% of the time. Patients guess at the form, stop when something hurts, and arrive at the next visit no further along \u2014 and you have no record of what they did or didn't do. Progress ends up driven by the one hour a week in your clinic, not the other 167.<\/p>\r\n <div class=\"pain-consequence\">~30% HEP completion \u2014 slower outcomes, harder prior auth renewals, and no adherence data to bill RTM against<\/div>\r\n <\/div>\r\n\r\n <div class=\"pain-card\">\r\n <span class=\"pain-icon\">\ud83d\udcc8<\/span>\r\n <h3>Growth Is Capped by Administrative Capacity \u2014 Not Clinical Capacity<\/h3>\r\n <p>You could see more patients. Your clinicians have the skill and the schedule. But your front desk is already maxed out, your billing is behind, and your documentation is piling up. The ceiling on your practice's growth isn't clinical \u2014 it's administrative, and it's entirely solvable.<\/p>\r\n <div class=\"pain-consequence\">Revenue ceiling defined by admin load \u2014 not by how many patients need your care<\/div>\r\n <\/div>\r\n\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n<div class=\"impact-bar reveal\">\r\n <div class=\"impact-inner stagger\">\r\n <div>\r\n <span class=\"impact-num\">2h<\/span>\r\n <div class=\"impact-label\">Daily documentation time saved per clinician with ambient AI<\/div>\r\n <\/div>\r\n <div>\r\n <span class=\"impact-num\">$135<\/span>\r\n <div class=\"impact-label\">Monthly RTM revenue per qualifying patient \u2014 automated<\/div>\r\n <\/div>\r\n <div>\r\n <span class=\"impact-num\">70%<\/span>\r\n <div class=\"impact-label\">Reduction in prior auth processing time with portal automation<\/div>\r\n <\/div>\r\n <div>\r\n <span class=\"impact-num\">Any EHR<\/span>\r\n <div class=\"impact-label\">Browser, desktop, or Citrix \u2014 no EHR replacement required<\/div>\r\n <\/div>\r\n <\/div>\r\n<\/div>\r\n\r\n<section class=\"video-bg\" id=\"videos\">\r\n <div class=\"sec reveal\">\r\n <div class=\"sec-label\">See the Platform<\/div>\r\n <h2 class=\"sec-title\">See Ambient Documentation, RTM Billing, and HEP<br>in Real Clinic Workflows<\/h2>\r\n <p class=\"sec-sub\">Four integrated suites. Nine focused walkthroughs. Each one shows a real clinical workflow \u2014 not a slide deck or a concept demo.<\/p>\r\n <div class=\"vid-tabs\" id=\"vid-tabs\"><\/div>\r\n <div id=\"vid-section-label\" class=\"vid-section-label\"><\/div>\r\n <div id=\"vid-panels\"><\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n<section class=\"modules-bg\" id=\"platform\">\r\n <div class=\"sec reveal\">\r\n <div class=\"sec-label\">The AI-Powered Clinic Operations Platform<\/div>\r\n <h2 class=\"sec-title\">One Connected AI Platform<br>for Every Part of Your Clinic<\/h2>\r\n <p class=\"sec-sub\">Instancy is modular by design. Start with the module that solves your most urgent problem today \u2014 ambient documentation, RTM billing, home exercise programs, or EHR automation \u2014 and add the rest when you're ready. Everything connects.<\/p>\r\n <div class=\"modules-grid stagger\">\r\n\r\n <div class=\"module-card\">\r\n <div class=\"module-num\">01<\/div>\r\n <span class=\"module-icon\">\ud83c\udf99\ufe0f<\/span>\r\n <h3>Ambient Documentation & SOAP Automation<\/h3>\r\n <p>Session audio captured on mobile or desktop during the visit. A medical-grade AI language model generates specialty-specific SOAP notes \u2014 PT, OT, or behavioral health format \u2014 ready for review before the clinician leaves the room. Notes are done. Not at 10pm.<\/p>\r\n <ul class=\"module-outcomes\">\r\n <li>Works on iOS, Android, or desktop \u2014 clinician's choice<\/li>\r\n <li>Specialty-specific SOAP formats for PT, OT, and behavioral health<\/li>\r\n <li>Medical LLM with diarization \u2014 distinguishes clinician from patient<\/li>\r\n <li>Pushes to EHR via FHIR or computer use automation<\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n <div class=\"module-card\">\r\n <div class=\"module-num\">02<\/div>\r\n <span class=\"module-icon\">\ud83d\udcb0<\/span>\r\n <h3>RTM Billing Automation & Monitoring<\/h3>\r\n <p>Remote Therapeutic Monitoring tracked automatically. Monitoring time and interactive touchpoints logged as documentation, 2026 CPT codes assigned, and the whole record exported billing-ready. The home programs patients follow between visits are what generate the adherence data behind every claim.<\/p>\r\n <ul class=\"module-outcomes\">\r\n <li>2026 CPT codes 98975\u201398981 assigned automatically<\/li>\r\n <li>Monitoring time and interactive touchpoints logged as documentation<\/li>\r\n <li>HEP adherence data flows in natively from the HEP module<\/li>\r\n <li>Patient mobile app \u2014 intake forms, journals, wellness plans, messaging<\/li>\r\n <li>FHIR integration and billing-ready data export<\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n <div class=\"module-card\" style=\"grid-column:1\/-1;background:linear-gradient(135deg,var(--navy3),rgba(26,184,196,.08));border-color:rgba(184,212,51,.2);\">\r\n <div style=\"display:grid;grid-template-columns:1fr 1fr;gap:40px;align-items:start;\">\r\n <div>\r\n <div class=\"module-num\">03<\/div>\r\n <span class=\"module-icon\">\ud83c\udfcb\ufe0f<\/span>\r\n <h3>Home Exercise Programs \u2014 HEP Builder with AI Custom Media<\/h3>\r\n <p>Turn the raw video you already shot on your phone into a professional home exercise program. Upload session footage or still images and the AI rebuilds them into clean, clinical-quality HEP videos and image sets \u2014 assigned to the patient before they leave the building.<\/p>\r\n <p style=\"margin-top:12px;font-size:.92rem;color:var(--g500);font-style:italic;\">Build custom media on mobile between patients, or pull from the professional pre-built library. Share once and every therapist on the team works from the same assets \u2014 and every program a patient completes becomes RTM documentation.<\/p>\r\n <\/div>\r\n <ul class=\"module-outcomes\" style=\"padding-top:16px;\">\r\n <li>AI custom media \u2014 raw phone footage becomes professional HEP video<\/li>\r\n <li>Still images cleaned up into professional program image sets<\/li>\r\n <li>Mobile creation \u2014 build and refine during or right after the session<\/li>\r\n <li>Professional pre-built library of clinical-quality HEP images and videos<\/li>\r\n <li>Team media sharing \u2014 share once, every therapist uses the same assets<\/li>\r\n <li>Assign HEPs and link them to patient wellness plans<\/li>\r\n <li>Patient views in the mobile app or receives a clean PDF<\/li>\r\n <li>Native RTM integration \u2014 adherence becomes billable documentation<\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"module-card\">\r\n <div class=\"module-num\">04<\/div>\r\n <span class=\"module-icon\">\u26a1<\/span>\r\n <h3>EHR & Insurance Portal Automation<\/h3>\r\n <p>Capture how your best staff navigate EHR data entry, prior auth submissions, eligibility checks, and insurance portal workflows \u2014 then automate those processes with AI agents running in the background. Staff review and approve before any submission. No EHR replacement needed.<\/p>\r\n <ul class=\"module-outcomes\">\r\n <li>Prior auth, eligibility, and claim follow-up automated<\/li>\r\n <li>Works browser, desktop, and Citrix \u2014 any EHR<\/li>\r\n <li>In-app step-by-step guidance for staff inside the EHR<\/li>\r\n <li>Human-in-the-loop verification \u2014 full HIPAA audit trail<\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n <div class=\"module-card\">\r\n <div class=\"module-num\">05<\/div>\r\n <span class=\"module-icon\">\ud83c\udf93<\/span>\r\n <h3>EHR Process Training & Knowledge Retention<\/h3>\r\n <p>Every captured EHR workflow becomes a training guide, simulation, and assessment \u2014 automatically. New staff onboard in days not weeks. Existing staff get microlearning and AI-tutor support for compliance and skill development. Institutional knowledge lives in the platform \u2014 not in one person's head.<\/p>\r\n <ul class=\"module-outcomes\">\r\n <li>AI-generated microlearning from your own workflows<\/li>\r\n <li>AI tutors and adaptive learning paths per role<\/li>\r\n <li>Compliance training and knowledge sharing across the team<\/li>\r\n <li>Competency tracking and progress dashboards<\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n <div class=\"module-card\">\r\n <div class=\"module-num\">06<\/div>\r\n <span class=\"module-icon\">\ud83d\udcda<\/span>\r\n <h3>Patient Education & Care Pathways<\/h3>\r\n <p>Beyond the exercise program itself, deliver condition-specific education to the patient's phone \u2014 AI-generated micro-content, avatar-led videos, and structured care pathways that answer the questions patients would otherwise take to Google at 11pm.<\/p>\r\n <ul class=\"module-outcomes\">\r\n <li>AI-generated patient education content from clinical inputs<\/li>\r\n <li>Personalized learning paths per patient diagnosis and goals<\/li>\r\n <li>Avatar-led educational videos created automatically<\/li>\r\n <li>GenUI conversational interface \u2014 patients ask questions naturally<\/li>\r\n <li>Delivered alongside the HEP in the same patient app<\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n <div class=\"module-card\">\r\n <div class=\"module-num\">07<\/div>\r\n <span class=\"module-icon\">\ud83c\udfc5<\/span>\r\n <h3>Staff Training, Competency & CME<\/h3>\r\n <p>Continuing education for your clinical team inside the platform they already use daily \u2014 built from your practice's own expertise rather than a generic catalog. Competency dashboards show who is current and who is about to lapse, and contact hours are documented for state board reporting. Clinics that have built real depth can also offer that CE to therapists outside their own payroll.<\/p>\r\n <ul class=\"module-outcomes\">\r\n <li>Your clinic's own expertise captured and shared \u2014 not generic library content<\/li>\r\n <li>Microlearning and AI tutors \u2014 5\u201315 minutes at a time, mobile or desktop<\/li>\r\n <li>Competency dashboards \u2014 who is current, who is about to lapse<\/li>\r\n <li>Contact hours and completion documentation for state board reporting<\/li>\r\n <li>Optional \u2014 offer CE to therapists outside your practice, as a second revenue line<\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n<section class=\"how-bg\">\r\n <div class=\"sec reveal\">\r\n <div class=\"sec-label\">How It Works<\/div>\r\n <h2 class=\"sec-title\">How It Works: From First Session<br>to a Fully Automated Clinic<\/h2>\r\n <p class=\"sec-sub\">Instancy deploys alongside your existing EHR. No replacement, no IT project, no workflow disruption. Start with one module and expand at your pace.<\/p>\r\n <div class=\"steps\">\r\n <div class=\"step\">\r\n <div class=\"step-dot\">1<\/div>\r\n <div class=\"step-content\">\r\n <h3>Install and start with your highest-pain module<\/h3>\r\n <p>Most practices start with ambient documentation \u2014 the fastest path to visible daily impact. Install Instancy Pro on the clinician's phone or desktop. Session one, the notes write themselves. Nothing else changes in your workflow.<\/p>\r\n <\/div>\r\n <\/div>\r\n <div class=\"step\">\r\n <div class=\"step-dot\">2<\/div>\r\n <div class=\"step-content\">\r\n <h3>Activate RTM for qualifying patients<\/h3>\r\n <p>Instancy identifies which active patients qualify for RTM billing based on diagnosis and visit history. The patient downloads Instancy Guide. Their engagement between visits is tracked automatically and CPT codes are assigned without any additional staff action.<\/p>\r\n <\/div>\r\n <\/div>\r\n <div class=\"step\">\r\n <div class=\"step-dot\">3<\/div>\r\n <div class=\"step-content\">\r\n <h3>Capture your EHR and portal workflows<\/h3>\r\n <p>Your most experienced front desk or billing staff member walks through your highest-volume EHR and portal tasks once \u2014 with Instancy recording every step. That workflow is now available to every staff member as guided support or full automation.<\/p>\r\n <\/div>\r\n <\/div>\r\n <div class=\"step\">\r\n <div class=\"step-dot\">4<\/div>\r\n <div class=\"step-content\">\r\n <h3>Enable automation for eligible task types<\/h3>\r\n <p>Prior auth submissions, eligibility checks, and EHR data entry from SOAP notes run as AI agents. Staff receive a verification screen before any submission is committed. The administrative burden on your team drops \u2014 without losing clinical oversight.<\/p>\r\n <\/div>\r\n <\/div>\r\n <div class=\"step\">\r\n <div class=\"step-dot\">5<\/div>\r\n <div class=\"step-content\">\r\n <h3>Grow the platform as your practice grows<\/h3>\r\n <p>Add the training module to onboard new staff in days. Add the patient education portal to extend clinical impact between visits. Add CME tracking for your clinical team's professional development. Each module builds on the last \u2014 and the platform's value compounds with every addition.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n<section class=\"who-bg\">\r\n <div class=\"sec reveal\">\r\n <div class=\"sec-label\">Who This Is For<\/div>\r\n <h2 class=\"sec-title\">Built for Practice Owners, Clinicians,<br>and Front Desk Staff<\/h2>\r\n <p class=\"sec-sub\">Instancy addresses different pain points for different roles \u2014 and connects everyone through one platform.<\/p>\r\n <div class=\"roles-grid stagger\">\r\n <div class=\"role-card\">\r\n <div class=\"role-icon\">\ud83c\udfe5<\/div>\r\n <div class=\"role-title\">Practice Owner \/ COO<\/div>\r\n <div class=\"role-desc\">Grow revenue without growing headcount. Retain your best clinicians by eliminating the documentation burden that drives them out.<\/div>\r\n <ul class=\"role-wins\">\r\n <li>RTM revenue captured automatically each month<\/li>\r\n <li>Admin capacity multiplied \u2014 not just staff added<\/li>\r\n <li>Clinic knowledge preserved through staff changes<\/li>\r\n <\/ul>\r\n <\/div>\r\n <div class=\"role-card\">\r\n <div class=\"role-icon\">\ud83e\ude7a<\/div>\r\n <div class=\"role-title\">Clinicians (PT, OT, Therapist)<\/div>\r\n <div class=\"role-desc\">Stop finishing notes at 10pm. Focus on the patient in front of you \u2014 not the EHR waiting for you after they leave.<\/div>\r\n <ul class=\"role-wins\">\r\n <li>2 hours of documentation time recovered daily<\/li>\r\n <li>Notes done before the next patient, not the next day<\/li>\r\n <li>Patient education delivered automatically between visits<\/li>\r\n <\/ul>\r\n <\/div>\r\n <div class=\"role-card\">\r\n <div class=\"role-icon\">\ud83d\udcca<\/div>\r\n <div class=\"role-title\">Front Desk & Billing Staff<\/div>\r\n <div class=\"role-desc\">Stop spending your day navigating insurance portals manually. Get new staff up to speed in days, not weeks.<\/div>\r\n <ul class=\"role-wins\">\r\n <li>Prior auth and eligibility tasks automated<\/li>\r\n <li>In-app EHR guidance from day one for new hires<\/li>\r\n <li>Process library survives every staff departure<\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n<section class=\"faq-bg\" id=\"faq\">\r\n <div class=\"sec reveal\">\r\n <div class=\"sec-label\">Common Questions<\/div>\r\n <h2 class=\"sec-title\" style=\"max-width:620px;\">Clinical Intelligence Platform FAQs<br>for Independent Clinics<\/h2>\r\n <div class=\"faq-wrap\" id=\"faq-list\"><\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n<section class=\"cta-section\" id=\"book\">\r\n <h2>Cut Clinical Documentation Time and<br><em>Send Your Clinicians Home on Time<\/em><\/h2>\r\n <p>Bring your EHR system, your specialty, and your biggest administrative headache. We'll show you exactly which modules apply and what the first 90 days looks like for a practice your size.<\/p>\r\n <div class=\"cta-proof\">\r\n <div class=\"cta-proof-item\">\r\n <span>\ud83c\udfaf<\/span>\r\n <div class=\"cta-proof-text\"><strong>Your specialty, specifically<\/strong><span>PT, OT, or behavioral health<\/span><\/div>\r\n <\/div>\r\n <div class=\"cta-proof-item\">\r\n <span>\u23f1\ufe0f<\/span>\r\n <div class=\"cta-proof-text\"><strong>30 minutes, no fluff<\/strong><span>Founder-led conversation<\/span><\/div>\r\n <\/div>\r\n <div class=\"cta-proof-item\">\r\n <span>\ud83d\udd12<\/span>\r\n <div class=\"cta-proof-text\"><strong>No commitment<\/strong><span>Zero sales pressure<\/span><\/div>\r\n <\/div>\r\n <div class=\"cta-proof-item\">\r\n <span>\ud83d\udcbb<\/span>\r\n <div class=\"cta-proof-text\"><strong>Works with your EHR<\/strong><span>No replacement needed<\/span><\/div>\r\n <\/div>\r\n <\/div>\r\n <a class=\"btn-primary\" href=\"https:\/\/www.instancy.com\/contact-us-rtm\/\" style=\"display:inline-block; font-size:1.05rem; padding:18px 52px; text-decoration:none;\">Book Your 30-Minute Call \u2192<\/a>\r\n<\/section>\r\n\r\n<div class=\"modal-bg\" id=\"modal\" onclick=\"closeModal(event)\">\r\n <div class=\"modal\">\r\n <div class=\"modal-head\">\r\n <div class=\"modal-title\" id=\"modal-title\">Video<\/div>\r\n <button class=\"modal-close\" onclick=\"closeModalBtn()\">\u2715<\/button>\r\n <\/div>\r\n <div class=\"modal-body\">\r\n <div class=\"vid-embed\" id=\"modal-embed\"><\/div>\r\n <div class=\"modal-context\">\r\n <p id=\"modal-context\"><\/p>\r\n <\/div>\r\n <div class=\"modal-cta-row\">\r\n <a class=\"btn-primary\" href=\"https:\/\/www.instancy.com\/contact-us-rtm\/\" onclick=\"closeModalBtn()\" style=\"display:inline-block;font-size:.88rem;padding:12px 32px; text-decoration:none;\">Book a Call to See This Live \u2192<\/a>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/div>\r\n\r\n<script>\r\n\/\/ \u2500\u2500 VIDEO DATA \u2014 3 suites, 7 videos \u2500\u2500\r\nconst SUITES = [\r\n {\r\n label: \"Suite 1 \u2014 Documentation, RTM & Patient Programs\",\r\n videos: [\r\n {\r\n num:\"01\", icon:\"\ud83c\udf99\ufe0f\", tab:\"Ambient SOAP\", youtube:\"SG8oYYKaCuo\",\r\n title:\"Ambient Listening App \u2014 Session to SOAP in Minutes\",\r\n desc:\"Watch a clinical session captured on mobile \u2014 the clinician's phone sits on the desk during the visit. When the session ends, a specialty-specific SOAP note is ready for review. The clinician approves in 2 minutes and moves to the next patient.\",\r\n bullets:[\"Mobile and desktop ambient capture \u2014 clinician's choice\",\"Medical LLM with clinical diarization\",\"PT, OT, and behavioral health SOAP formats\",\"Review and approve \u2014 note pushes to EHR automatically\"],\r\n playerLabel:\"Watch: Ambient Listening Demo\",\r\n context:\"The average clinician spends 2.5 hours daily reconstructing session notes after the patient has left. This demo shows that entire process compressed to a 2-minute review. That's 500 hours per year returned to every clinician on your team.\"\r\n },\r\n {\r\n num:\"02\", icon:\"\ud83d\udcb0\", tab:\"RTM & Billing\", youtube:\"TPVn7k6pUVQ\",\r\n title:\"RTM Billing Automation \u2014 Monitoring Between Visits, Coded and Billable\",\r\n desc:\"See how the Instancy Guide patient app tracks therapeutic monitoring between visits, logs monitoring time and interactive touchpoints, and assigns 2026 CPT codes automatically \u2014 with no additional staff action after the patient is set up. The programs patients follow between visits (module 03) are what generate the adherence data behind it.\",\r\n bullets:[\"Patient engagement tracked between every visit\",\"CPT codes 98975\u201398981 assigned automatically\",\"Monitoring time and interactive touchpoints logged as documentation\",\"HEP adherence data flows in natively from the HEP module\",\"Billing-ready export \u2014 FHIR integration or direct EHR push\"],\r\n playerLabel:\"Watch: RTM & Billing Demo\",\r\n context:\"This is the revenue your practice is already earning but not collecting. Every qualifying patient generates ~$135\/month in ongoing RTM billables. For a 40-patient caseload with 45% qualifying, that's $720\/month per clinician in new revenue \u2014 automated.\"\r\n },\r\n {\r\n num:\"03\", icon:\"\ud83c\udfcb\ufe0f\", tab:\"HEP Programs\", youtube:\"aF5A_YDKPjw\",\r\n title:\"HEP Builder \u2014 Turn Raw Footage into Professional Patient Programs\",\r\n desc:\"Turn the raw video you already shot on your phone into a professional home exercise program. Upload session footage or still images and the AI rebuilds them into clean, clinical-quality HEP videos and image sets \u2014 assigned to the patient before they leave the building.\",\r\n bullets:[\"AI custom media \u2014 raw phone footage becomes professional HEP video and image sets\",\"Build and refine HEP media on mobile, during or right after the session\",\"Professional pre-built library of clinical-quality HEP images and videos\",\"Share once \u2014 every therapist on the team works from the same assets\",\"Assign HEPs and link them to wellness plans; patient views in-app or gets a clean PDF\",\"Adherence and engagement flow natively into the RTM module as billable documentation\"],\r\n playerLabel:\"Watch: HEP Builder\",\r\n context:\"Home programs without digital support get followed about 30% of the time. That's a clinical problem and a revenue problem in one number \u2014 patients who don't do the program don't progress, and with no adherence record there's nothing to document RTM against. Structured HEPs are the primary thing patients engage with between visits, and that engagement is what your RTM monitoring time is built on.\"\r\n }\r\n ]\r\n },\r\n {\r\n label: \"Suite 2 \u2014 AI Digital Adoption Platform\",\r\n videos: [\r\n {\r\n num:\"04\", icon:\"\ud83c\udfa5\", tab:\"Capture Workflows\", youtube:\"NchsFGrLiRY\",\r\n title:\"Capture EHR & Insurance Portal Processes\",\r\n desc:\"See how any EHR workflow or insurance portal process \u2014 browser-based or desktop \u2014 is captured step by step with screenshots and action instructions. One capture preserves your most experienced staff member's exact process and makes it available to everyone.\",\r\n bullets:[\"Chrome extension for browser-based EHR and portals\",\"Desktop app for Citrix and installed applications\",\"Screenshots and action annotations at every step\",\"Team process library \u2014 shared across all staff instantly\"],\r\n playerLabel:\"Watch: Process Capture\",\r\n context:\"When your best biller leaves, this is what stays. Every payer-specific portal shortcut, every EHR data entry sequence, every denial prevention step \u2014 captured once, available to every staff member who ever needs it.\"\r\n },\r\n {\r\n num:\"05\", icon:\"\u26a1\", tab:\"Workflow Automation\", youtube:\"DDmAytmerzk\",\r\n title:\"Automate EHR & Portal Tasks with AI Agents\",\r\n desc:\"The same captured workflows also run as AI automation agents. See prior auth submissions, eligibility checks, and EHR data entry executed automatically \u2014 with staff reviewing and approving before any data is committed.\",\r\n bullets:[\"Prior auth, eligibility, and EHR data entry automated\",\"Human verification screen before every submission\",\"Runs in background \u2014 no desktop interruption\",\"Full HIPAA-compliant audit trail for every action\"],\r\n playerLabel:\"Watch: Workflow Automation\",\r\n context:\"This is what gives your front desk their day back. The portal opens. The information is entered. The submission goes through. Your staff reviews the result \u2014 not the process. That's the difference between a team limited by admin load and one limited only by clinical capacity.\"\r\n },\r\n {\r\n num:\"06\", icon:\"\ud83e\udded\", tab:\"In-App Guidance\", youtube:\"Z4Y53q_K7k4\",\r\n title:\"Guide Clinicians Through Any Task In-App\",\r\n desc:\"Watch real-time step-by-step overlay guidance delivered directly inside the EHR \u2014 showing a staff member exactly how to complete a prior auth submission or data entry task, using the proven process your most experienced colleague developed.\",\r\n bullets:[\"Contextual overlays inside browser and desktop EHR\",\"Process list surfaces relevant workflows for current screen\",\"Works via Chrome extension or desktop app\",\"Eliminates the need to shadow or ask a senior colleague\"],\r\n playerLabel:\"Watch: In-App Guidance\",\r\n context:\"This is what eliminates the 4\u20136 week shadowing period for new clinical and admin staff. Every task, every workflow, every payer-specific step \u2014 guided in real time, inside the actual application, from day one.\"\r\n }\r\n ]\r\n },\r\n {\r\n label: \"Suite 3 \u2014 Staff Training & Competency\",\r\n videos: [\r\n {\r\n num:\"07\", icon:\"\u2728\", tab:\"EHR Process Training\", youtube:\"NchsFGrLiRY\",\r\n title:\"Turn Captured Processes into Guides, Videos & Simulations\",\r\n desc:\"One captured EHR workflow becomes a user guide, interactive simulation, video walkthrough, and quiz \u2014 automatically. New staff complete structured training on your actual workflows before they touch a live patient record.\",\r\n bullets:[\"User guide, simulation, video, quiz from one capture\",\"No instructional designer or content team required\",\"Content auto-updates when EHR or portal layouts change\",\"Role-based training tracks for clinical and admin staff\"],\r\n playerLabel:\"Watch: AI Content Generation\",\r\n context:\"Traditional staff training relies on shadowing and tribal knowledge transfer. This demo shows how that changes \u2014 new hires practice the right process in a simulation before touching a live EHR. Onboarding drops from 6 weeks to days.\"\r\n },\r\n {\r\n num:\"08\", icon:\"\ud83c\udf93\", tab:\"Staff Training & CME\", youtube:\"T07GDGXKhvI\",\r\n title:\"Microlearning, AI Tutors & CME \u2014 For Your Team, or Beyond It\",\r\n desc:\"Two jobs, one platform. Inside the practice, the knowledge your senior clinicians carry gets captured, structured, and delivered as microlearning and AI-tutor support \u2014 your own expertise, not a generic catalog \u2014 with competency dashboards and contact-hour tracking that hold up to state board reporting. Outside it, clinics that have built real depth can offer that same CE to therapists beyond their own payroll.\",\r\n bullets:[\"Internal \u2014 your clinic's own expertise captured and shared, not generic library content\",\"Internal \u2014 microlearning and AI tutors on mobile or desktop, 5\u201315 minutes at a time\",\"Internal \u2014 roleplay simulations for clinical and admin scenarios\",\"Internal \u2014 competency dashboards: who is current, who is about to lapse\",\"Internal \u2014 contact hours and completion documentation tracked for state board reporting\",\"Optional \u2014 offer CE to therapists outside your practice\",\"Optional \u2014 enrollment, credit issuance, and completion certificates handled in-platform\",\"Optional \u2014 your clinic's expertise becomes a second revenue line\"],\r\n playerLabel:\"Watch: Learning Platform\",\r\n context:\"Most CE platforms sell you a catalog. This one starts with what your practice already knows \u2014 the reasoning your senior clinicians apply, the way your team actually handles a difficult case \u2014 and turns it into microlearning a new hire can absorb in 5\u201315 minutes. That format is now what clinicians prefer, and contact hours are still documented for board reporting either way. Compliance libraries you can buy anywhere; the knowledge that makes your clinic yours, you can't. Patient-facing content \u2014 home exercise programs and patient education \u2014 lives in the HEP module (03), not here.\"\r\n }\r\n ]\r\n },\r\n {\r\n label: \"Suite 4 \u2014 Payer Intelligence\",\r\n videos: [\r\n {\r\n \/\/ No walkthrough recorded yet. Add `youtube:\"<id>\"` when one exists, or set\r\n \/\/ `image:\"<url>\"` to show the hero illustration.\r\n num:\"09\", icon:\"\ud83d\udccb\", tab:\"Prior Auth & Denials\", image:\"https:\/\/www.instancy.com\/wp-content\/uploads\/2026\/09\/Clinical-Intelligence-Platform-Prior-auth-denials.png\",\r\n title:\"Prior Auth & Denials Intelligence\",\r\n headline:\"Know what the payer requires \u2014 before a visit, authorization, or claim is at risk.\",\r\n desc:\"Instancy brings payer requirements, government guidance, clinic workflows, and your own authorization history into one place, with citations back to the source. Your team sees what a specific payer requires for a specific service before the visit \u2014 not after a denial arrives. Staff review and approve every action before anything is submitted to a payer.\",\r\n bullets:[\"Payer- and service-specific prior authorization requirements, with source citations\",\"Documentation readiness checklists for evaluations, plans of care, and progress reports\",\"Authorization work queue \u2014 pending requests, missing documents, expiring approvals\",\"Denial reason tracking with correction, resubmission, reconsideration, and appeal workflows\",\"Optional in-app guidance and human-approved automation across payer portals and EHRs\",\"Starts with PT clinics in North Carolina; expands by payer, state, specialty, and workflow\",\"Works alongside your existing EHR \u2014 no EHR replacement required\"],\r\n steps:[\"Check payer requirements\",\"Prepare the right evidence\",\"Guide or automate the portal workflow\",\"Track approval, limits, and denials\"],\r\n note:\"Staff review and approve before any external payer action. Instancy does not submit on its own, and no tool can promise approval or reimbursement \u2014 what it removes is the guesswork before submission.\",\r\n cta:{label:\"Explore Prior Auth Intelligence \u2192\", href:\"#book\"},\r\n playerLabel:\"Prior Auth & Denials Intelligence\",\r\n context:\"Prior authorization is the single most automatable drain on an independent clinic's front desk \u2014 but the expensive part is not the typing, it is not knowing what this payer wants for this service until a denial explains it. This module puts the requirement, the documentation checklist, and the citation in front of your staff before the request goes out, then tracks what came back. Your team stays in control: nothing reaches a payer without human review and approval.\"\r\n }\r\n ]\r\n }\r\n];\r\n\r\n\/\/ flatten for modal access\r\nconst ALL_VIDS = SUITES.flatMap(s => s.videos);\r\n\r\nlet currentVidIdx = 0;\r\n\r\nfunction buildTabs() {\r\n const tabsEl = document.getElementById('vid-tabs');\r\n let tabIdx = 0;\r\n SUITES.forEach((suite) => {\r\n suite.videos.forEach((v) => {\r\n const btn = document.createElement('button');\r\n btn.className = 'vid-tab' + (tabIdx === 0 ? ' active' : '');\r\n btn.textContent = v.num + ' \u00b7 ' + v.tab;\r\n const idx = tabIdx;\r\n btn.onclick = () => setVid(idx, btn);\r\n tabsEl.appendChild(btn);\r\n tabIdx++;\r\n });\r\n });\r\n}\r\n\r\nfunction setVid(i, btn) {\r\n currentVidIdx = i;\r\n document.querySelectorAll('.vid-tab').forEach(b => b.classList.remove('active'));\r\n btn.classList.add('active');\r\n \/\/ find suite label\r\n let count = 0, label = '';\r\n for (const s of SUITES) {\r\n for (const v of s.videos) {\r\n if (count === i) { label = s.label; break; }\r\n count++;\r\n }\r\n if (label) break;\r\n }\r\n document.getElementById('vid-section-label').textContent = label;\r\n renderVid(ALL_VIDS[i], i);\r\n}\r\n\r\nfunction placeholderHTML(v) {\r\n return `<div class=\"vid-placeholder\">\r\n <span class=\"vid-placeholder-icon\">${v.icon}<\/span>\r\n <span class=\"vid-placeholder-title\">${v.playerLabel || v.title}<\/span>\r\n <span class=\"vid-placeholder-sub\">Walkthrough coming soon \u2014 book a call to see this module live.<\/span>\r\n <\/div>`;\r\n}\r\n\r\n\/\/ If the illustration is missing, fall back to the placeholder instead of a broken image.\r\nfunction guardMedia(scopeEl, v) {\r\n const img = scopeEl.querySelector('img');\r\n if (img) img.addEventListener('error', () => { img.parentElement.innerHTML = placeholderHTML(v); });\r\n}\r\n\r\nfunction renderVid(v, i) {\r\n const media = v.youtube\r\n ? `<iframe src=\"https:\/\/www.youtube.com\/embed\/${v.youtube}\" title=\"${v.title}\" loading=\"lazy\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>`\r\n : v.image\r\n ? `<img decoding=\"async\" src=\"${v.image}\" alt=\"${v.title}\" loading=\"lazy\">`\r\n : placeholderHTML(v);\r\n const headline = v.headline ? `<p class=\"vid-headline\" style=\"font-size:1.05rem;color:var(--white);font-weight:600;line-height:1.6;margin-bottom:14px;\">${v.headline}<\/p>` : '';\r\n const steps = v.steps ? `<div class=\"vid-steps\">${v.steps.map((t,n)=>`<div class=\"vid-step\"><span class=\"vid-step-num\">0${n+1}<\/span><span class=\"vid-step-text\">${t}<\/span><\/div>`).join('')}<\/div>` : '';\r\n const note = v.note ? `<div class=\"vid-note\">${v.note}<\/div>` : '';\r\n const cta = v.cta ? `<div class=\"vid-cta\"><a class=\"btn-ghost\" href=\"${v.cta.href}\">${v.cta.label}<\/a><\/div>` : '';\r\n document.getElementById('vid-panels').innerHTML = `\r\n <div class=\"vid-panel active\">\r\n <div class=\"vid-info\">\r\n <div class=\"vid-number\">${v.num}<\/div>\r\n <h3>${v.title}<\/h3>\r\n ${headline}\r\n <p>${v.desc}<\/p>\r\n <ul class=\"vid-bullets\">${v.bullets.map(b=>`<li>${b}<\/li>`).join('')}<\/ul>\r\n ${steps}\r\n ${note}\r\n ${cta}\r\n <\/div>\r\n <div class=\"vid-player\">\r\n ${media}\r\n <\/div>\r\n <\/div>`;\r\n guardMedia(document.getElementById('vid-panels'), v);\r\n}\r\n\r\nfunction openModal(i) {\r\n const v = ALL_VIDS[i];\r\n document.getElementById('modal-title').textContent = v.title;\r\n document.getElementById('modal-embed').innerHTML = v.youtube\r\n ? `<iframe src=\"https:\/\/www.youtube.com\/embed\/${v.youtube}?autoplay=1\" title=\"${v.title}\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>`\r\n : v.image\r\n ? `<img decoding=\"async\" src=\"${v.image}\" alt=\"${v.title}\" style=\"width:100%;height:100%;object-fit:cover;display:block;\">`\r\n : placeholderHTML(v);\r\n guardMedia(document.getElementById('modal-embed'), v);\r\n document.getElementById('modal-context').innerHTML = '<strong style=\"color:var(--lime)\">Why this matters for your clinic:<\/strong> ' + v.context;\r\n document.getElementById('modal').classList.add('open');\r\n document.body.style.overflow = 'hidden';\r\n}\r\nfunction closeModalBtn() {\r\n document.getElementById('modal').classList.remove('open');\r\n document.getElementById('modal-embed').innerHTML = '';\r\n document.body.style.overflow = '';\r\n}\r\nfunction closeModal(e) {\r\n if (e.target === document.getElementById('modal')) {\r\n closeModalBtn();\r\n }\r\n}\r\n\r\n\/\/ init\r\nbuildTabs();\r\ndocument.getElementById('vid-section-label').textContent = SUITES[0].label;\r\nrenderVid(ALL_VIDS[0], 0);\r\n\r\n\/\/ FAQ\r\nconst FAQS = [\r\n {\r\n q:\"Do I have to replace my EHR to use Instancy?\",\r\n a:\"No \u2014 and this is one of the most common questions we get. Instancy works alongside your existing EHR, whether it's browser-based (SimplePractice, TherapyNotes, Valant), a desktop application, or a Citrix environment. The ambient documentation layer generates your SOAP notes and pushes them into your EHR via FHIR integration or computer use automation. You keep the EHR your team knows \u2014 you just stop doing the repetitive work manually.\"\r\n },\r\n {\r\n q:\"How much RTM revenue could my practice actually be missing?\",\r\n a:\"For a 5-clinician PT or OT practice with 40 active patients per clinician, approximately 45% typically qualify for RTM billing based on diagnosis. At the 2026 CMS national average of $135 per qualifying patient per month, that's roughly $12,150 per month \u2014 or $145,800 per year \u2014 in potential RTM revenue. Most practices currently collect less than 20% of this, meaning the typical gap is $80,000\u2013$120,000 annually. Use our free calculator at instancy.com\/practice-revenue-calculator to see your specific numbers.\"\r\n },\r\n {\r\n q:\"Do we have to build home exercise programs from scratch?\",\r\n a:\"No. Instancy ships with a professional pre-built library of clinical-quality HEP images and videos you can assign in minutes. When a patient needs something specific, record it on your phone during the session \u2014 the AI turns that raw footage, or a set of still images, into polished professional-grade HEP media. Anything you create is shared across the clinical team, so every therapist works from the same assets instead of rebuilding the same program. Assigned programs go to the patient's mobile app or export as a clean PDF, and completion data flows straight into the RTM module as billable documentation.\"\r\n },\r\n {\r\n q:\"How does ambient listening handle patient privacy and HIPAA?\",\r\n a:\"Instancy's ambient capture is designed with HIPAA compliance at the core. Session audio is processed in real time and not stored as a raw audio recording \u2014 only the structured SOAP note output is retained. The platform operates under a Business Associate Agreement (BAA), all data is encrypted at rest and in transit, and the system maintains the full audit trail required for HIPAA compliance. Patients are informed of ambient capture as part of the informed consent process, which Instancy's intake forms support.\"\r\n },\r\n {\r\n q:\"How quickly can a new staff member become productive with Instancy?\",\r\n a:\"With Instancy's captured process library and in-app guidance, new clinical and billing staff typically reach basic proficiency in 2\u20133 days rather than the 4\u20136 weeks typical without structured support. They follow the same proven workflows as your most experienced staff from day one \u2014 guided step by step inside the actual EHR and portals they're working in. When someone leaves, their workflow knowledge stays in the platform.\"\r\n },\r\n {\r\n q:\"Can Instancy automate prior authorization for any payer?\",\r\n a:\"Yes, for any browser-based payer portal \u2014 which covers the vast majority of commercial and government payers. Instancy captures the specific navigation sequence for each payer's prior auth process, then executes it automatically as an AI agent. Staff review the completed submission before it's sent. For payers with complex conditional workflows, the system guides staff through exception handling rather than attempting full automation \u2014 maintaining accuracy throughout.\"\r\n },\r\n {\r\n q:\"What specialties does the platform support?\",\r\n a:\"Instancy is built for PT, OT, mental health and behavioral health, speech-language pathology, and independent specialty physician practices including nephrology, cardiology, and primary care. Specialty-specific SOAP templates, RTM billing logic, and EHR workflow captures are available for each specialty. The platform is modular \u2014 you start with the capabilities relevant to your specialty and expand from there.\"\r\n }\r\n];\r\n\r\n(function renderFAQ() {\r\n document.getElementById('faq-list').innerHTML = FAQS.map((f,i) => `\r\n <div class=\"faq-item\" id=\"fi${i}\">\r\n <button class=\"faq-btn\" onclick=\"toggleFAQ(${i})\">\r\n <span>${f.q}<\/span><span class=\"faq-icon\">+<\/span>\r\n <\/button>\r\n <div class=\"faq-body\"><p>${f.a}<\/p><\/div>\r\n <\/div>`).join('');\r\n})();\r\n\r\nfunction toggleFAQ(i) {\r\n const el = document.getElementById('fi'+i);\r\n const open = el.classList.contains('open');\r\n document.querySelectorAll('.faq-item').forEach(e => e.classList.remove('open'));\r\n if (!open) el.classList.add('open');\r\n}\r\n\r\n\/\/ scroll animations\r\nconst obs = new IntersectionObserver(entries => {\r\n entries.forEach(e => { if(e.isIntersecting) e.target.classList.add('in'); });\r\n}, {threshold:0.07});\r\ndocument.querySelectorAll('.reveal,.stagger').forEach(el => obs.observe(el));\r\n<\/script>\r\n<\/body>\r\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Clinical Intelligence Platform for PT & OT | Instancy Modular by design: Start with one module. Add the rest as your practice grows. Calculate your 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