In ever evolving enterprise software applications rollouts, issues related to change management, customer service, and end-user training remains a challenge, especially their impact on people and productivity.

Instancy enterprise application solutions use job-role, task and end-user skill profiles to provide a blend of online learning, performance support, and knowledge on-demand to improve enterprise application productivity.

Delivering Business Results

Instancy Enterprise Application Learning and Performance Support delivers:

• Fast path to competency and productivity
• An effective channel to communicate with your customers or end-users
• Rollout enterprise applications on time and on budget
• Reduce application support and customer service costs

Instancy Enterprise Application Training and Performance Support Portal

Instancy application training and performance support portals include the following options and components:

• Enterprise application support portals and performance management dashboards
• Application skill assessment based on job-roles to identify competency gaps
• Online learning modules and assessments
• Animated product demos and software application simulations (step-by-step instructions and skill testing)
• Rapid creation and delivery of software product/application news, updates, release notes, case studies, white papers, and FAQs
• Performance support provides context-based guidance within the actual application for the right knowledge without leaving the application environment (no messy software integration required)
• Provide live mentoring through Web conferencing, application sharing, and recorded events with audio support
• Manage customer feedback, surveys, and discussion forums
• Content conversion (from classroom training, manuals, printed materials) services to populate the portals
• Complete hosting and technical support