In ever evolving enterprise software applications rollouts, issues related to change management, customer service, and end-user training remains a challenge, especially their impact on people and productivity.
Instancy enterprise application solutions use job-role, task and end-user skill profiles to provide a blend of online learning, performance support, and learning on-demand to improve enterprise application productivity.
Delivering Business Results
Instancy Enterprise Application Learning and Performance Support delivers:
- Fast path to competency and productivity
- An effective channel to communicate with your customers or end-users
- Rollout enterprise applications on time and on budget
- Reduce application support and customer service costs
Instancy Enterprise Application Training and Performance Support Portal
Instancy application training and performance support portals include the following options and components:
- Enterprise application support portals and performance management dashboards
- Application skill assessment based on job-roles to identify competency gaps
- Online learning modules and assessments
- Animated product demos and software application simulations (step-by-step instructions and skill testing)
- Rapid creation and delivery of software product/application news, updates, release notes, case studies, white papers, and FAQs
- Performance support provides context-based guidance within the actual application for the right knowledge without leaving the application environment (no messy software integration required)
- Provide live mentoring through Web conferencing, application sharing, and recorded events with audio support
- Manage customer feedback, surveys, and discussion forums
- Content conversion (from classroom training, manuals, printed materials) services to populate the portals
- Complete hosting and technical support
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