Product knowledge consists of a knowledge-base around a product or service and may include product description, presentations, multi-media demos, simulations, frequently asked questions, features and benefits, competitive information aggregated from external web sites, news/events around that product, case studies, and more.

Product knowledge may be presented as a sub-portal within larger customer education, sales, or customer service portals and may be downloaded on a laptop/tabletPC, or other mobile devices.