In today’s competitive marketplace, responsive customer service is the key to business success. With ever-evolving technology and complexity of products and services, an efficient knowledge-workflow is needed to enable timely information be distributed to the field customer service reps so they can perform with confidence in the field and at customer sites.

The Instancy Field Service Knowledge & Performance Support solution helps you increase revenues and response time by providing each field service agent or rep with internet and mobile tools and information including performance support, product knowledge, documentation, data collection, and communication tools within the customer and field service business processes.

Put product knowledge at the fingertips of your field reps…

Instancy provides a web and mobile portal that allows you to easily aggregate product knowledge-content ranging from quick knowledge look-up, to tasks such as product manuals, schematics, maps, step-by-step instructions or performance support (for example, repair, maintenance, installation, etc.), product presentation and demos that can be instantly shared with the customers or used as job-aids while the work orders are performed and tracked. Content is delivered through web terminals or mobile devices including TabletPC, PocketPC, or Blackberry™ devices.

Push the training where it matter most…

Lack of time is the critical factor that hinders getting the right knowledge to the right person. Pulling field reps away from job tasks is becoming less and less viable. Instancy enables online training content to be delivered both on the web and through mobile devices so it can be made available in small chunks in a personalized way at the point of performance.

Capture data using web and mobile device based data forms…

Deliver task-based data forms and checklists on the web and through mobile devices that enable the capture of data (using text, voice and pen-based interfaces) in the field through real-time communication, allowing for interaction between the field, corporate managers and co-workers in real-time.

Create a closed-loop communication channel between your field team and corporate support office…

Field reps can connect to the corporate office over the wireless Internet in real time. They can collaborate with corporate team members, download work orders and tasks, and give status updates. User, task-completion, and field rep performance data is aggregated into reports and dashboards to aid decisions.

To view a demo of Instancy Field Service Knowledge & Performance Support solution, related ASP/hosting and integration services, please contact: info@instancy.com.