higher customer satisfaction through self-serve knowledge
Build a repository of product knowledge content –
documents, articles, case studies, demos, frequently
asked questions, and tutorials. Enable your customers
to access on-demand knowledge and full text search
to quickly solve problems and issues anytime of the
Equip customer service reps
with on-demand knowledge to respond to customer needs…
Empower your customer service reps with blended learning
(industry, product training and certification), knowledge-support
(just-in-time knowledge access), and performance support
(step-by-step guidance on solving customer problem
scenarios). Proactively monitor and report customer
service reps productivity.
Rapidly create, manage, and
deliver up-to-date product knowledge...
Enable internal product experts and external consultants
to collaboratively and rapidly update, review, and
publish product knowledge for internal (customer service
reps) and external (customers and partners) access.
Save costs in knowledge-content production and improve
effectiveness through tracking, feedback-collection
Why Instancy Customer Service
Instancy provides a modular yet integrated Customer
Service Knowledge Portal that brings together learning,
product knowledge management, business intelligence,
event management/collaboration, enterprise portals
and integration with CRM/SFA systems.
Backed by managed services and fully hosted systems,
Instancy solutions reduce implementation time and