Customer-centric organizations now understand the huge role that product knowledge and education can play in shaping needs, preferences, and business goals for their customers. Instancy can help you initiate product marketing and customer education programs in a much more targeted and personalized manner that will drive revenue and/or quality improvement results and increase customer loyalty.

The Instancy Customer Knowledge Portal enables organizations to plan, manage, and transfer product and service knowledge to customers. Through Instancy Knowledge On-Demand Platform you can orchestrate and manage the flow of knowledge from subject matter experts inside and outside your organization to your external customers and business partners. Whether you're rolling out a single product or distributing an entire range of rich media product demonstrations and production training to certification curriculum, Instancy Customer Knowledge Portal can be rapidly customized to meet your demands. Whether you're rolling out a software product, complex device, or a service offering, Instancy's flexible Customer Education solutions can help you.

Speed up education development and delivery…

Collaborate with your internal subject matter experts (product and marketing managers) and external vendors to design, review, and organize product documentation and training content using web-based collaboration, design templates, and review workflows. Instancy's web-based Content Management System allows multiple authors and subject matter experts to rapidly create and assemble superior customer education programs using web templates and modular XML based reusable content objects, all without the need for expensive programming skills.

Instancy's knowledge portal allows you to provide educational and rich media content anywhere, anytime. In addition, you can deliver your programs online or over multiple mobile devices.

Blended learning...

Instancy Platform allows organizations to combine the best elements of classroom training, virtual classrooms, and self-paced web-based instructions with discussions and performance support to create blended and highly personalized learning programs.

Serve multiple customers...

Flexible multi-site customer knowledge portals can be configured to serve each customer in a personalized way. Each site may have its own branding, content catalog, business rules, e-commerce transactions, reporting, tracking, and administrative interfaces.

Track, measure and certify…

Track customer activities and generate completion and progress results in order to measure the individual, as well as the overall effectiveness of your programs. Generate actionable customer feedback to improve your programs and identify new demands. Provide certification to your customers and partners for your products, services, and knowledge content to increase sales and reduce technical assistance calls.

Why Instancy?

Flexible: Instancy Customer Knowledge Portal is designed around a modular and web-services framework that provides only the components you need today yet expands with your future requirements in mind.
Affordable: You pay for only the functions you use, and only as much as you use.
No IT hassles: Instancy provides a complete hosting solution with hosting, technical support, and professional services to ensure your success, please contact: info@instancy.com.