Customer-centric organizations now understand the huge role that product
knowledge and education can play in shaping needs, preferences, and business goals for
their customers. Instancy can help you initiate product marketing and customer education
programs in a much more targeted and personalized manner that will drive revenue and/or
quality improvement results and increase customer loyalty.
The Instancy Customer Knowledge Portal enables organizations to plan, manage,
and transfer product and service knowledge to customers. Through Instancy
Knowledge On-Demand Platform you can orchestrate and manage the flow of knowledge
from subject matter experts inside and outside your organization to your external
customers and business partners. Whether you're rolling out a single product
or distributing an entire range of rich media product demonstrations and production
training to certification curriculum, Instancy Customer Knowledge Portal can be rapidly
customized to meet your demands. Whether you're rolling out a software product, complex
device, or a service offering, Instancy's flexible Customer Education solutions can help you.
Speed up education development and
Collaborate with your internal subject matter experts (product and marketing managers)
and external vendors to design, review, and organize product documentation and training
content using web-based collaboration, design templates, and review workflows. Instancy's
web-based Content Management System allows multiple authors and subject matter experts to
rapidly create and assemble superior customer education programs using web
templates and modular XML based reusable content objects, all without the need
for expensive programming skills.
Instancy's knowledge portal allows you to provide educational and rich media
content anywhere, anytime. In addition, you can deliver your
programs online or over multiple mobile devices.
Instancy Platform allows organizations to combine the best elements of classroom training,
virtual classrooms, and self-paced web-based instructions with discussions and
performance support to create blended and highly personalized learning programs.
Serve multiple customers...
Flexible multi-site customer knowledge portals can be configured to serve
each customer in a personalized way. Each site may have its own branding,
content catalog, business rules, e-commerce transactions, reporting, tracking,
and administrative interfaces.
Track, measure and certify…
Track customer activities and generate completion and progress results in order
to measure the individual, as well as the overall effectiveness of your programs.
Generate actionable customer feedback to improve your programs and identify new demands.
Provide certification to your customers and partners for your products, services, and knowledge
content to increase sales and reduce technical assistance calls.
Portal is designed around a modular and web-services
framework that provides only the components you need
today yet expands with your future requirements in
Affordable: You pay
for only the functions you use, and only as much as
No IT hassles: Instancy
provides a complete hosting solution with hosting,
technical support, and professional services to ensure
your success, please contact: email@example.com.